The Urban Chocolatier - Wembley Reviews Summary

Staff Service

Pros:

• "Nick, one of the staff members, was amazing to us. He was super friendly and gave me some awesome recommendations."
• "Nikhil was very nice and friendly."
• "Ruthik was the guy that sit us as soon as we came in. He took our order and even let me try a teaspoon of an ice cream flavour that caught my eye."
• "Prachi was extremely welcoming and attentive throughout our visit, making sure we had everything we needed."
• "Everyone guided us and gave us comfortable dine in experience."
• "Friendly service, clean, organized place with a delightful selection of personal and whole sized desserts!"
• "We were welcomed by Jhanvi with a bright smile and friendly atmosphere."

Cons:

• "When you give the customer a wrong order, knowing that what they received doesn't match the description of the dessert, you apologise and get them the correct one."
• "On top of that, the manager with specs at till kept on asking for cash payment for discount, otherwise no student discount."
• "These guys who work in evening shifts are taking forever to make one order. They took 2 hours to send my order."
• "Service can be ruined by one person (servers were fine, polite and nice). But the main guy at the till was just not clear."
• "Very let down today. Happily waited from 11.35pm till 12.20am to get a seat and when we got the seats with my wife and 2 kids we were told rather passively that none of the sundaes i.e. ice creams etc. are unavailable."
• "Very bad customer service. Sooooo disappointed. The cashier or service man had no decency in talking."

Food Quality

Pros:

• "The food and mocktails were absolutely delicious and presented beautifully."
• "Food was served quickly and was of great quality. The waffles were great, highly recommend."
• "The food was very delicious and it was a very clean local."
• "Ordered Red Alert Freakshake which turns out to be an absolute rubbish."
• "Delicious desserts. Excellent friendly service. The red velvet waffle with white chocolate was beautiful."
• "The waffles were simply divine! Perfectly golden and crispy on the outside, while remaining fluffy and soft on the inside."
• "The ice cream selection was a dream come true for any ice cream lover."

Cons:

• "First time trying this place’s food. Ordered via Uber Eats without any issues. Had the Kinder pancakes, perhaps should have gone for something else."
• "Burnt cookie. Not even how a cookie dough should be. That’s why it was buy one get one free because it was probably the last day for its sell date or it was re heated."
• "Literally just ordered 10 minutes ago spent about 20 pound on a waffle and a mojito my waffle came completely burnt with chocolate and strawberries to cover all the burns."
• "It was so hard and cold to bite into. We actually spend a stupid amount of money on a waffle at least make sure it’s cooked properly before sending off."
• "My crepe was a little tough and chewy at the edges and a friend's waffle came without nuts even though it was meant to have them."

Ambiance and Atmosphere

Pros:

• "A very nice cafe in Wembley. Very large and spacious."
• "The ambiance was cozy and inviting, with a warm and friendly staff that made the experience all the more enjoyable."
• "The desserts were good - however the service we got from the staff was extremely poor and really spoilt the experience."
• "The interior is not sophisticated but it's modern and clean. The desserts are marvelous and good value for the money."
• "I always take the kids here, great place, lovely deserts."

Cons:

• "Apparently they can't give tap water after you ordered a waffle. Rip off customer service."
• "I stopped coming here a few years ago despite enjoying their cookie dough... Previous staff were rude and unprofessional."
• "I didn’t enjoy my experience at this dessert place. The staff were clearly untrained."
• "I worked here for almost one month. Very little space in the kitchen, it smells bad, it's dirty."
• "The desserts are to die for!!!! The interior is so lovely too! And the girl who worked there, Hena js such a sweetheart she really made my experience there so much better."