Indulgence Reviews Summary

Price

Pros:

• "The prices were okay, normal in comparison to other desserts."
• "Been here 3 times now and they haven’t disappointed once the food. Was made to a high standard and the presentation is great, pricing in my opinion is too generous for what you get."

Cons:

• "Was very tasty and delicious but thought it was a bit too pricey - approx £16."
• "Ridiculous. Automatically adding service charge even before we haven eaten...and you have to go up to the till and order yourself!"
• "However the drinks were £2.99 on the menu (50p) extra for syrup- total being £7, we then questioned why we were charged £14 for two iced lattes- we were told £7 is a non discretionary service charge."
• "Shop is done up nicely waffles were a little uncooked after paying and taking the receipt I realised there’s service charge and I was shocked that they’re charging £2.57 for service charge."

Staff and Service

Pros:

• "I went today with my son and it was a great atmosphere with lovely staff who were polite and jolly."
• "We were greeted and welcomed by the most friendliest hostess, who made us feel very comfortable."
• "The service has been good and timely with no further issues."
• "Amazing staff! Super clean place! Definitely will be going back."
• "As she noticed it was my Son's birthday she was so kind enough to surprise us with a cake and sang happy birthday!"
• "The staff, led by Sarah, provided excellent service."
• "The staff were very welcoming, friendly and provided an excellent service throughout."

Cons:

• "Visited them for some indulgence, however, I had a very bad impression, the staff was rude and unprofessional, as well the music was so loud we couldn’t properly talk or enjoy the dessert."
• "We left this restaurant flabbergasted at the treatment with our whole day ruined as we had now missed our booking."
• "A very unfriendly worker came over and said 'you do know it's only takeaway after 10pm'."
• "The pregnant waitress is a ticking time bomb, heard her swearing at a girl because she asked for ETA on food."
• "She kept rolling her eyes and responding with attitude."
• "All I can see is the lady not using gloves to make the food she flipped the crepe with her hand which she then wiped on her legging."
• "Extremely rude waitress, think her name was Salma or Sarah. Swore at my sister for asking how long the food will take after 35 min waiting."

Food Quality

Pros:

• "The deserts and drinks are absolutely well indulged in; the way they are displayed really fancy, colourful artistic, they taste delicious, creamy filling, if you could you would go back for seconds."
• "The fudge cake, is the chocoliest chocolatey cake you will ever have."
• "The velvet burrito was out of this world!!"
• "EVERYTHING WAS SOO DELICIOUS!!!"
• "Ordered cookie dough and bubblegum mocktail. Was very tasty and delicious."
• "The Lotus Dream Cookie Dough was excellent and was finished within a short time."
• "The desserts which me and my family ordered were 10/10."

Cons:

• "The desserts was not up to scratch literally wasted my money never coming back strongly don't recommended."
• "Ordered sweet Tacos and instead got something that can only be described as a bit of chocolate spread on some random crepe."
• "The Croffle which is just a croissant in a waffle machine was also sickly sweet."
• "I ordered a red velvet cake which came warm and doused in white chocolate. Awful."
• "The waffle tasted quite off not sure if it was a lemon taste or the waffle batter was off."
• "‘Indelugence delux brownie’ 5/10 would not recommend the brownies where rock hard and tasted more like cake then actual brownies not gooey at all.. very disappointing."
• "Tried the chocolate fudge cake from Uber eats, it was not nice at all tasted stale and hard."

Ambiance and Decor

Pros:

• "The decor and ambiance was a vibe!"
• "Really enjoyed our experience at Indulgence."
• "It's such an aesthetically cute place to go with some friends."
• "The experience at Indulgence is amazing. The atmosphere, vibe and environment is remarkable as well as their kind and fast faced employees."
• "Decor - 5 stars ✨️ 🌟 🤩"
• "Gold sign as you enter reminded me of being in a hotel, which was a nice touch."
• "Guys this place is stunning!!!! The decor it’s next level!!"

Cons:

• "The space is badly planned with hardly any seating."
• "All the food got ruined as the drink was not packaged properly."
• "So suprised and shocked at the state of the place and level of service."
• "We arrived at around 3pm and it was empty, not a single soul, the atmosphere was dead, no music."
• "The decor was ok but they need to clean the black velvet booth."
• "The toilets was very dirty and doesn't even have a family bathroom eg no nappy charge area."
• "Decor and atmosphere was amazing really nice place."