"Visited yesterday for my sister's birthday, what can I say ‘WOW’ what brilliant customer service from the very beginning."
"Our waiter Naveed was very friendly and his service was excellent."
"Staff were really helpful and service was good."
"Amazing customer service by Owen! Made us feel welcome upon entry to the moment we left."
"The staff members were friendly, attentive, and passionate about their craft."
Cons:
"Service left a lot to be desired as half of our order was presented with a thud by a waiter who ignored us."
"Customer service was horrible."
"Honestly disgusted with the service and produce tonight. Sort your staff and food out!"
"No waiters or anyone at desk. Didn't expect this lack or respect for your own customers waiting (with kids)."
"Service was lacking."
"Rude staff ignored while trying to place an order and only 6 customers inside."
"Waited 25 minutes to order, waited a further 45 minutes to receive my order with no apology or care from staff."
Food Quality
Pros:
"The desserts are out of this world. Best I have ever experienced and nothing can be compared to it even though similar dishes are available in most dessert parlours."
"Cookie dough was lovely."
"Loved coming here for dessert. Enjoyed the chocolate/strawberry waffles."
"Desserts are absolutely amazing!"
"The Lotus Biscoff frappuccino, and it was an absolute delight."
"Desserts are amazing. Quality is amazing."
"I ordered the Ferrero cheesecake and it was absolutely delicious!"
Cons:
"Absolutely disgusted ordered a strawberry cheesecake off this place half way through eating there’s green flies in there."
"Once we had our meal, the food was disappointing, and gave both me and my friend a bad stomach."
"Disappointing dessert quality today! Had a fondue for 2, the brownies were crumbling, cheese cake had a sour taste, fruits not fresh."
"The waffle was freezing cold; it had seemed like it came out of the freezer."
"Tasteless food! Wouldn’t recommend this to anyone."
"Brownies taste like they have come out of a supermarket packet and the custard is way too sweet."
"Her waffle was burnt and so hard."
Ambiance
Pros:
"The atmosphere was very cosy and ambient and the desert is prepared freshly."
"Everyone in our group left absolutely stuffed with a massive smile on our faces."
"The overall ambiance and food quality at Haute Dolce were also fantastic."
"I was captivated by the beautiful and cozy ambiance, combined with an immaculately clean environment."
"The ambiance at Haute Dolci adds to the overall charm. It's a cozy and inviting space, perfect for a casual hangout or a sweet date night."
"The interior was aesthetically pleasing."
"Interior was pleasant and indulgent."
Cons:
"They are extremely pricey."
"Music was too loud, between the drinks machines, the people talking and the loud music, it was hard to hear anyone at our table."
"Food good but very very noisy and busy, not an enjoyable atmosphere."
"No tap water because of Covid reasons but there is no precautions taken to spread the virus as half of tables not cleaned, etc..."
"Access - not great, a parking nightmare - good luck if you're driving."
"Really poor! Hard doughnuts....doughnuts are meant to be soft....well this is the 1st time in my life I’ve had hard doughnuts terrible!"
"Waited over half an hour to be served."
Management and Staff
Pros:
"Staff are generally friendly but don't expect too much from the management team as they are always very grim."
"Good quality desserts, way better than the recently opened yucky Baskin Robbins opposite. Efficient service from staff."
"Staff was also welcoming and efficient despite the crowd."
"The staff are on the ball a smile and customer service leads to returning customers."
"The staff were so friendly and kind."
"All the staff were really friendly especially Ali and Arbab who were extra helpful."
"Visited here with my family including my children and nieces and nephews. The lady who served us was just amazing, she was brilliant and so patient with the children even though they were making so much noise and mess."
Cons:
"Not very welcoming have some sort of arrogance, stuck up."
"I reported this to the arrogant owner who just casually replied 'that's how they are you are not supposed to eat them, they are just for show'"
"Was told to take a seat and waited an hour. Watched the staff arguing with each other."
"Not what it use to be service was just horrendous waiters didn’t have a clue of what was going on."
"The waiter at the entrance wanted to put us at the back where there were only men, what a mess!"
"Rude Staff and bad manager, better off going to any other desserts place."
"Rude staff!!! Forced to get a take away, rather than cleaning a table, staff speak very abrupt."
Value
Pros:
"They also have a prayer room which is amazing as don't have to worry about rushing off home to go to pray."
"Guava mojito was refreshing but bit pricey, guess you end up paying for the high quality furnishings & fixtures."
"Parking is an issue but it has a car was opposite, so get your car washed for a tenner and go enjoy!"
"The reasonable price made the experience even more enjoyable, as I felt I received excellent value for my money."
"The food is also reasonably priced."
"Prices can seem high but are actually okay considering serving size, which are more generous than most restaurant portions."
"Very cheap prices!"
Cons:
"I would say tho the price is a bit much for just deserts especially if your taking the family."
"£6.95 to pay for half a sundae, Total rip off and arrogant owner."
"Extremely disappointed, the service was slow and my crepe was awful, never ate it but still charged full price."
"Not a single mint milkshake/ice-cream option, no such thing as a kids menu and extremely expensive."
"Over rated! Not worth the money. Desserts don't seem good quality."
"We went under the pretext that it was 25% off as they had advertised on their Instagram stating 'all branches' when it was time to pay they said they don't know about the 25%off and that it isn't included in there branch and were a little rude about it."
"The Oreo cheesecake portion was a stupid size, literally a bite size and the taste once again was not good and definitely was NOT WORTH THE PRICE."