Treatz Dessert Parlour Wembley Reviews Summary

Customer Service

Pros:

• "First time at Treatz and let's just say it certainly didn’t disappoint 😍 the waffle baskets and VIP Treatz Shakes were insane."
• "Great variety of quality desserts: we've had 'Chocolate Chip Cookie Dough', 'Treatz Epic Shake' and 'Chocolate Heaven Pudding', all quality stuff / recommended 😌"
• "Great service great staff and great dessert obviously."
• "Went to Treatz Wembley for desserts, have no words, It was a great experience, we met this Amazing lady(Dayana) who helped us with the Menu and suggested us some Amazing desserts to try."
• "Had a lovely time at treatz Wembley. Umer the waiter is super friendly and helpful."
• "Best customer service! Me and my wife are regular customers and until now Treatz Wembley didn’t disappoint us."
• "Staff were friendly and couldn’t have done more for us, COVID measures were great."

Cons:

• "Lad taking the orders was miserable and you could tell didn't want to be there."
• "Manager wasn't welcoming."
• "Manager was not interested in speaking to me and rolled his eyes at me."
• "The guy who picks up the phone in the evening is so patronising and rude."
• "Absolutely terrible. Waited 20 minutes in the queue for a scoop of ice cream."
• "Took my mom for her birthday. Big disappointment. Staff are extremely rude."
• "The cashier guy was very rude no hello no thank you all he said was pay now and got frustrated when I said my order."

Food Quality

Pros:

• "Good prices, excellent ice cream."
• "This place is phenomenal, with the best dessert’s selection in all of Wembley."
• "Such a vide variety of desserts that you will want to just order everything."
• "Delicious desserts served perfectly with attention to detail."
• "Treatz was a delicious experience for me i had the white chocolate heaven waffle with extra strawberry slices, which were honestly the freshest fruit i've had in any dessert place."
• "Visited with family and enjoyed waffles with strawberry, my wife had crepe & cookie dough was amazing."
• "Absolutely yummy! Ordered regular sized waffles, debated large but after seeing the normal portion sizes im glad we didn't, couldn't have finished more!"

Cons:

• "The churros I ordered were burnt and didn't look anything like the picture in the menu."
• "I ordered the apple crumble with custard. It wasn’t fresh!"
• "The creppe tasted like flour and it was sticky."
• "The dessert was sickeningly sweet."
• "Tiny, lukewarm portion of tasteless apple crumble. Sundae glass barely filled up."
• "The cookie dough is excessively sweet and the mint has an artificial taste."
• "Awful ice cream even though it looks the part the taste doesn’t compare to other ice cream parlours so we were disappointed snd left 2.5 of our 3 scoops."

Atmosphere & Cleanliness

Pros:

• "For starters, I must admit that the place is well kept and clean, however this is simply an expectation during a pandemic."
• "They have cool purple lights and nice booths, that's the only good thing."
• "Nice atmosphere inside, the deserts will cheer you up, is a must to try."
• "The atmosphere is amazing, it makes you to never leave!!"

Cons:

• "It was also extremely cold, as they had both doors wide open, which is good for ventilation but was quite drastic for the small place that it is, and it made it very cold."
• "Shocking hygiene for a place that's just opened."
• "Tables and chairs are very dirty. Not maintained well."
• "Place was noisy and loud. Booth for two was way too small."
• "Waffle not really bad a big soggy and strawberry’s sliced thin like a paper but the toilets .. 😱😱 4 people behind the counter in the empty place and the toilets are simply disgusting."