BUK - CAMDEN Reviews Summary

Burgers

Pros:

• "The Smashed Burger was a true masterpiece, with a perfectly seared patty that was bursting with flavor."
• "Tower Burger was fantastic! juicy patties and sumptuous brisket. Nice and hot."
• "The burger… above and beyond. This chicken burger was absolutely insane."
• "I have to thank the staff for the friendly service, I would recommend BUK for families."
• "Got the beef burger special with cheesy fries. Loved the burger, so much flavour and so juicy."
• "I had the best burger from Buk Burgers, I mean 10/10 standard."
• "One of the best burgers in London, great crust on the burger with soft juicy flavoursome meat."
• "Absolutely best burger in London, hands down, recommend absolutely, please try this!"

Cons:

• "Though Buks service was on the slow side, it was very welcoming and polite. My burger was served lukewarm."
• "The burger was overcooked and stiff, as if it came from a frozen patty."
• "The food was atrocious and the service was just as bad. Chicken was raw, something an animal would eat."
• "The Chessy chicken strip burger is out of this world. Their sweet potatoe fries are also decent."
• "The texture of the chicken didn't seem right; upon closer inspection I noticed it was dark pink throughout."
• "Ordered the cheesy chicken strips burger (without mayo) with sweet potato fries for takeaway. The burger was really good."
• "This is by far one of the best burger places in London."
• "Absolutely poor and disgraceful service paid online for collection order at 19:46. This food was for me and 2 of my mates to open our fast."

Service and Staff

Pros:

• "The service was top-notch, with the staff being attentive and knowledgeable about the menu."
• "The staff were friendly and polite! Always a big deal in my book."
• "We came here for Iftar, the tables were all reserved but the staff were super friendly and helpful."
• "They helped us get a table and our food only took 15 mins."
• "The staff was friendly. The burgers were great — one of the best we had."
• "I have to thank the staff for the friendly service, I would recommend BUK for families."
• "Staff are extremely friendly. Highly highly recommended!"
• "The staff were extremely friendly and polite, the place was really clean and the food came really quick."

Cons:

• "Food looked great on the menu but was executed poorly. My burger was served lukewarm."
• "The place was super busy and there was a long delay before our order came. For a 'fast food' kind of place, I would expect a faster service."
• "Service isn’t super fast. They seem like they need another person to help with orders but staff are super friendly."
• "Only downside was it gets quite hot if you’re dining in, doesn’t seem like they have A/C or maybe it wasn’t working when we went??"
• "One thing that really got me worried was the timing as the prep time took longer than promised."
• "We waited 30 mins for our food while fasting. We were told it would take max 30mins. Truly unprofessional."
• "Ordered takeaway of Chicken burger 5/10 Chefs chicken 7/10 Cheesy chicken strip burger 4/10 Fries 2/10 Cheesy fries 1/10 Onion rings 1/10"
• "Terrible costumer service from the staff who really do need costumer service training! missing out on orders and being disrespectful to costumers is not on!"