The Two Rivers at Chepstow Reviews Summary

Customer Service

Pros:

• "Very cheerful helpful staff, good menu."
• "Really friendly staff and excellent food!"
• "The overall service was very friendly and very helpful."
• "The staff are efficient and very friendly."
• "The staff was always polite and friendly 10/10 for customer service."
• "The staff was lovely and was able to answer all questions."
• "All staff were very polite and friendly. A special mention to the blonde lady working the bar on Wednesday, even with a queue waiting and people ordering cocktails, she kept her cool and served with a smile !!"

Cons:

• "No hint of a solution offered let alone a sorry!"
• "Wasn't welcomed, wasn't shown to the table, wasn't on their system."
• "He said 'too late'. Not too customer friendly!!"
• "Poor services had to finally ask a passing waiter to take our food order after waiting 25 minutes."
• "Manager Janine and her young staff didn’t seem to care much about customer service."
• "The waitress was not all polite and helpful."
• "Very disappointing, staff need more training and food temp and food left on plates monitored to highlight problems."

Food Quality

Pros:

• "The food was very nice and served hot."
• "The food is prepared to a high quality."
• "The food was very tasty with a good choice."
• "The food served here has been massively improved."
• "Visited with friends. Good value well presented dishes."
• "The food was delicious, good potions and average-reasonable prices."
• "The food from this place is absolutely incredible."

Cons:

• "Took 10 minutes to get served at the bar, food wasn't the best."
• "Salt & pepper calamari over cooked/fried tastes burnt, sirloin steak very tough and chewy."
• "Food wasn't bad but the waiting time was poor."
• "Oak smoked Salmon almost no dill maybe 2 pieces smaller Like my mail, plain bread nothing Like olive oil."
• "The Yorkshire pudding was soggy and undercooked."
• "The sausage in the child meal was poor quality."
• "Food was good quality but overpriced for what was basically a kebab and burger."

Ambience & Facilities

Pros:

• "They have a separate children's section with a play area which is a great idea as it keeps everyone happy."
• "Great atmosphere to the place, not too cramped with space between tables for private conversions."
• "Atmosphere is really nice, a good selection on the menu."
• "Really attractive buildings and beautifully decorated. My room was number 20 it was very clean i would go as far to say spotless."
• "Feels nice and comfortable being there."
• "The atmosphere was delightful and the interior is very calming and clean."
• "The pub itself it well decorated and tidy."

Cons:

• "However some singer was on..the volume was so loud we couldn't hear each other speak."
• "Drinks expensive £4 for a coke. Toilets had no soap in any of the dispensers."
• "The doors into the disabled toilet facilities are thick heavy and wooden and almost impossible to open & close without a carer/helper with you."
• "We had 2 big parties of people either side of us so it was really noisy at times."
• "Unfortunately when I returned to my room later I was unable to sleep due to a combination of road traffic noise."
• "The nearest pub to the bridge but not very atmospheric."
• "The room was reasonably well appointed but not overly clean, especially the bathroom, the loo seat was left up and the toilet had not been flushed properly."

Value & Pricing

Pros:

• "And decently priced also."
• "Lovely meal and I used the 30% voucher that had come through the door."
• "The price is moderate."
• "Food was really good and hot, reasonably priced."
• "What a gem, outstanding food, decent portions, reasonably priced and all served lovely and hot."
• "Used a 30% off mains voucher which meant the bill was very reasonable."
• "The food is fab and reasonably priced."