Anson Farm - Farmhouse Inns Reviews Summary

Staff and Service

Pros:

• "Staff are all super friendly and the chef was extremely helpful."
• "The staff, however, were really friendly."
• "Staff lovely especially Sally, very polite and courteous and very friendly."
• "Excellent member of staff, think her name was Abbey, she was using sign language and truly went above and beyond for the couple and other customers."
• "Always fantastic service from very friendly staff."
• "Staff were super friendly. Nothing was too much trouble."
• "Staff are friendly and welcoming, and always happy to help."

Cons:

• "Shame about the queues, every Sunday it's the same, 40 people waiting to be served with 1 person carving meat."
• "Waited 20 mins to be served only 1 person serving."
• "Awful food and awful slow service. Staff would rather talk among themselves about personal matters than serve."
• "Staff was rude and dismissive."
• "The staff were run off their feet but we didn't get any service at all."
• "Staff were slow and when we were leaving caught a quick glimpse of one of the cooking staff with the bin gates open having a quick cigarette."
• "Need more staff as stood at the bar for absolutely ages and not even acknowledged by the staff."

Food Quality

Pros:

• "Enjoyable food which reminded me of home cooked roast."
• "Absolutely beautiful & tasteful meal. Our first time of eating here & we had the serve-yourself roast dinner."
• "Food was lovely and our server Laura couldn't do enough for our noisy lot."
• "Most of us went for the Carvery and enjoyed it very much."
• "The food is good quality and quite tasty."
• "The meat was cooked to a high standard and the vegetable selection was vast."
• "Food was fresh and tasty and plentiful."

Cons:

• "Had 3 course mushrooms were rock hard carvery could of put a bit more meat on place."
• "Sharing nachos for £6, really not worth that. £3 at most."
• "The sprouts and carrots were like rock hard bullets."
• "The roasties were dry as sticks, they used powder form mash potatoes and the sprouts were very overcooked unfortunately."
• "Cold chips, freezing cold onion ring, cold gravy, hard chicken."
• "The kids meal was dry and uneadable."
• "Very disappointed with the carvery really scrimpy on the meat wafer thin sliced not any great taste to the veg very bland."

Value for Money

Pros:

• "Tremendous value."
• "Good range of food at very reasonable prices."
• "Fantastic fun for all the family! Great food at a great price."
• "The prices were reasonable."
• "Always nice food at a decent price."
• "The food is excellent, generous portions and great prices."
• "Atmosphere is great! Prices are very reasonable as the portions are huge!"

Cons:

• "Waited over 50 minutes for 2 desserts and counting."
• "A soda with cranberry and a Diet Coke was nearly £6.50"
• "What I take issue with is being CHARGED £2.90 FOR A CAN OF VIMTO, ABSOLUTELY OUTRAGEOUS."
• "Called in again on Saturday 8th April for a Carvery but the price had gone up to £11.29 for the Standard no extras!"
• "2 small thin slices on a regular dinner for £8.95 seems a bit disappointing."
• "Very disappointed paid the same price for a small plate of veg as we did for a carvery."
• "This meal was £10! What a joke."

Ambiance and Facilities

Pros:

• "The atmosphere in this pub is so nice."
• "The play area is what attracted us here, so that we could have a nice lunch whilst keeping the little one entertained."
• "Enjoyed the food, and it had a nice atmosphere to enjoy a lunch or dinner."
• "Pub huge and staff very friendly. Will be back."
• "The interior and decor was nice."
• "Nice big place with play area, food good."
• "The restaurant itself is a perfect balance of warmth and comfort with a professional feel."

Cons:

• "Really like this place, pity it's not dog friendly."
• "The children's play area was a mess and everything was broken."
• "However it's very tired looking and the play area is now what I'd call unsafe."
• "Wires loose celetape over broken plug and huge holes in the walls."
• "It looks like Stevie Wonder and Ray Charles have painted the gents toilets based on the amount of paint that has been smeared all over the woodwork and panelling in there."
• "Whilst we were eating they started flapping around with table cloths and moving furniture getting ready for the next days breakfast service, we felt most unwelcome."
• "Be aware that if you book a table here, it's only for 1.5 hours."

Ordering and Accessibility

Pros:

• "Can order on the app from your table or place your order at the bar which is handy!"
• "Table service or order through the App."
• "The environment was clean & healthy, friendly staffs, with easy access for disabled customers, free car park as well."
• "Hayley was extremely helpful with my disabled mam she helped her with the carvery and to her seat."
• "They provide play areas, colouring in sheets and crayons to keep the little ones occupied."
• "Food is excellent, wait times aren't long at all even during busy periods."
• "Friendly helpful staff and a table found for our group of 5 in under a minute."

Cons:

• "There were no signs making this clear, despite numerous complaints about the inconvenience."
• "Waited 20 minutes at the bar to be told no soft drinks."
• "Just a bit slow at the service desk it should be one taken orders and another doing the drinks."
• "There were a few ingredients that were out of stock, which we weren't told at the time of ordering."
• "Most of the dessert options were out of stock."
• "Only 1 till was able to process food orders out of 6 available meaning that most people went to a till to place a meal order after queuing up, only to discover that they need to walk over to the separate food till."
• "Huge queue at the bar with only one guy working behind it."