Hanbury Arms Reviews Summary

Food Quality

Pros:

• "Food was gorgeous, setting very Christmassy, lovely decorations and service exceptional."
• "The food/Service OUTSTANDING. Especially the hunters chicken (Delicious)."
• "A good pub with nice views outside over the river Usk. The food was good and inexpensive."
• "Decent beer and food too. The veggie burger excels."
• "The food is very good value for money."
• "The food was out of this world plus it stayed hot throughout the meal great selection on the menu."
• "The food is fabulous."

Cons:

• "Took my booking for 7.30 but when we turned up after an hr of getting ready and travelling were told they weren't serving food."
• "The beef was chewy and gristly, roasties were definitely frozen and not much care taken with the veg."
• "They’ve changed the menu. The food is horrible now."
• "Unfortunately the food took over an hour to arrive and was cold."
• "Our food took more than an hour, it was dry and not hot."
• "Food was atrocious, cold, burnt."
• "Worst Food Ever Experienced, waited over an hour then food arrived cold."

Service

Pros:

• "Service exceptional."
• "Service fantastic."
• "Staff were happy and helpful."
• "Everyone we dealt with was lovely."
• "Really friendly staff."
• "Staff very courteous and do a great job."
• "Staff were polite and friendly and kept us informed of our wait."

Cons:

• "Would not recommend or spend money in that establishment again."
• "No-one checked to see if all was ok with the order/meal."
• "Can get crowded and noisy."
• "Very poor customer service."
• "Poor service, paper cups for tea and coffee, staff were not helpful at all."
• "Service painfully slow, didn’t take any drinks order."
• "Think work needs to be done on customer service."

Atmosphere & Location

Pros:

• "It is in a great location by the river."
• "Idyllic setting on the banks of the River Usk."
• "Terrific location next to the river and good outdoor setup during the pandemic."
• "Nice pub by the side of the River Usk in Caerleon very popular when the sun shines."
• "A stunning, higgledy-piggledy pub with an expansive riverside terrace."
• "Nice atmosphere and location. Friendly staff."
• "Lovely pub with nice food and good ales. Set on the river usk in the beautiful roman village of caerleon."

Cons:

• "There were lots of other customers sitting outside shouting and swearing which wasn't very nice."
• "The only thing that has put me off going is the rude customers."
• "The water view, is a myth. It’s just a dirty river with barely any water."
• "Loads of school kids there and some appeared to be intoxicated which was worrying."
• "Run out of glasses to serve drinks at one point."
• "I wouldn’t recommend getting too close though as there is a significant smell that can waft up."
• "The seating by the window was dirty and needs replacing."

Value for Money

Pros:

• "The coffee was great & good value for money."
• "Great food at very reasonable prices."
• "The meals here are not expensive and you get a good amount for your money."
• "The food was lovely and they could not have been any more hospitable."
• "Both meals were lovely and well worth the price."
• "Food always hot which we like very consistent good."
• "The food was good quality and delicious and not badly priced."

Cons:

• "Prices are high, however."
• "Adding £4 to my monthly visit with the family in parking charges."
• "Also drinks took ages to arrive and very overpriced at over £5 a pint."
• "The drink was over priced £10 for a pint of ale and a glass of rose wine is very very expensive."
• "Food was poor for the money paid."
• "Had a wake for my mother's funeral yesterday, poor service, food was poor for the money paid."
• "The food is fantastic we alway try something new when we go and it's always excellent."