KFC Preston - Ashton on Ribble Reviews Summary

Food Quality

Pros:

• "Chicken was so crispy wasn't greasy."
• "One of the better KFCs in the area - usually clean fast and fresh."
• "Everything was super hot, including the fries and the chicken was so tasty and fresh and everything was presented beautifully."
• "Best kfc I’ve ever had. Genuinely. Everything was spot on. The burger was hot, the chicken soft and plenty of sauce."
• "Food is always spot on."
• "It's KFC and it's always tasty."
• "Pop corn chicken as a side was fresh, hot tasty and crispy."

Cons:

• "The zinger burgers where tough, buns spongey and chicken hard."
• "Chicken was not hot and really dry."
• "The chicken was absolutely tasteless and coating on the chicken was not much better."
• "Chicken was chewy, no yoghurt in my little ones kid meal and the gravy was like water."
• "The chicken pieces were very dry and shrivelled as if they had been sat out for ages."
• "Chicken was too oily and dark."
• "Was very greasy chicken and the gravy was like water."

Service

Pros:

• "We visited thus branch and can honestly say that adair who served us was absolutely wonderful with her customer service skills."
• "Lass in the drive thru was pretty polite and patience, friday 6th, about 1915."
• "However, service was friendly and polite."
• "Really impressive service with good parking space."
• "The service through the drive thru was perfect. The window service was also very efficient and friendly."
• "The service of the staff was friendly enough."
• "The staff very friendly."

Cons:

• "Its as if the new process with blue card is designed to fail."
• "Service very slow at peak times and always seem to forget something on orders."
• "Staff not friendly."
• "Ignorant staff. Stood at the counter for 4 and a half minutes before someone even spoke to me."
• "The manager is the rudest woman i have ever met."
• "Very rude staff member on front."
• "Almost all the staff are rude and I’m getting fed up of going in with my 4 year old and listening to staff shouting and a lot of the time swearing at each other."

Cleanliness

Pros:

• "Tables and toilet were all kept very clean."
• "The restaurant has been tidied up quite a lot since I was last here."
• "Really well maintained by the staff."
• "Very clean, pleasant staff."

Cons:

• "The tables are dirty. I had to clean my table myself."
• "Most dirtiest and filthiest place in preston nobody cleans this place toilets are awful."
• "Rubbish all over the tables in the restaurant too."
• "They did not have boxes or any means of taking it away, so we forced to eat in. The tables were filthy and we had to clean our own table."
• "Restaurant was dirty too and a mess all on the tables."
• "The ladies toilets were dirty -toilet itself dirty and floor had not seen a mop in ages."
• "Unfortunately, the restaurant was disgusting. The floors and tables were all filthy."

Order Accuracy

Pros:

• "Nothing is ever missing from the order."
• "Food was as expected albeit mixed up."
• "Food is always spot on."

Cons:

• "Just been through the drive thru, got home and my 9 year old daughter has bit into her mini fillet burger to find that instead of a fillet of chicken they have put a hot wing in it."
• "Not the first time things have been missing."
• "The Bucket meal contained nothing but drumsticks and wings."
• "Checked and sealed obviously not when you've missed a full meal."
• "Every time I order from here items are missing."
• "Meal arrived with 2x mini fillet burgers missing from bag when we had been charged."
• "Had to go back to counter several times due to bits of order being missed."

Management

Pros:

• "However, service was friendly and polite."
• "Excellent KFC management."
• "Great food friendly staff."

Cons:

• "It’s the joker paid to manage them. Clearly not managing."
• "The manager is the rudest woman i have ever met."
• "Whoever owns this franchise needs to get a grip of it."
• "Struggles when busy feel sorry for the staff as the manager seems useless just shouting orders rather than actually serving or prepping the orders!"
• "Management needs to sort out the food quality here."
• "Management cutting back on the small things, with bigger consequences."
• "Poor management, rubbish on show, place looking run down."