Castlegate Harvester Reviews Summary

Service

Pros:

• "Excellent service from Ollie."
• "Staff are very welcoming and there is a calm soothing vibe around the place."
• "Good selection of food and the staff were brilliant. Very quick in general and when needed."
• "Our server was Chloe and she was amazing. Greeted us politely and couldn't have done more to help."
• "Our waiter was exceptional, very helpful and very attentive."
• "Thankyou to the staff for delivering lovely customer service."
• "Was served by Jodie and she was amazing, very bubbly and up for a good laugh."

Cons:

• "Upon paying our waitress had disappeared."
• "Host on the door needs more manners, more or less told us, that we would have a long wait for food."
• "Staff can't be bothered. We went in just after 9PM and the staff were moaning about going home."
• "We asked for this and the attitude wasn't very customer friendly."
• "Staff lacked enthusiasm and all seemed unhappy - think a lesson in customer service would be really beneficial."
• "Service was a mixed bag, the lady at the bar wouldn't let me set up a tab to use my AA discount on the drinks, even though I was having food."
• "Service was very slow."

Food Quality

Pros:

• "The free salad bar is great."
• "Food was great and couldn't fault."
• "Salad bar was well stocked and everything tasted fresh."
• "Food & service were both very good."
• "The food was decently priced, arrived nice and hot, was tasty and delicious and nice sized portions."
• "The food was delicious, typical Harvester quality and the puddings were to die for."
• "Food was all cooked so well, tasted great."

Cons:

• "The food was OK, but the chips were overcooked and dry."
• "Food was just okay."
• "Food was OK, my chicken was dried and looked like it had been kept warm as the outer skin was hard, and was dry on inside."
• "Corn on the cob was boiled didn't taste the best."
• "Cannot believe I just paid such an obscene amount of money for a less than mediocre meal!"
• "Terrible microwave quality meal, overpriced, takes an hour to be served."
• "The service at the time of our visit was awful."

Ambiance & Cleanliness

Pros:

• "Nice and spacious to sit inside with a family friendly feel to it."
• "However, it is a family-friendly venue, so expect kids to be running around and it to be pretty load."
• "The atmosphere was wonderful and we stayed there two hours; no rush."
• "All in all, a nice evening and a pub I think we will definitely revisit."
• "The pub was decorated so tastefully, the food was perfect."
• "It was a nice calm atmosphere."
• "The place itself was warm, welcoming, clean and lovely atmosphere."

Cons:

• "Mens toilets were poorly maintained one toilet was blocked the other toilets lock was broken."
• "the toilets and the adjacent area could be freshened up."
• "The chairs were dirty, the table and floor had crumbs from breakfast or day before."
• "The table was sticky so we cleaned it ourselves."
• "The floor around the salad bar was like an ice rink."
• "The main meals were great, very tasty and good portions."
• "Really poor - table unlean, floor around the table lots of food debris, service was poor and food was poor."