Castlewood Brewers Fayre Reviews Summary

Menu Variety

Pros:

• "The food was excellent, even with the reduced menu."
• "I went for a three pie selection dish, which had three small pies of different flavours."
• "Menu had the selection of steak, pies, pasta, fish, salads and burgers."

Cons:

• "Also the menu there isn't much choice."
• "I felt the menu was very limited and mainly based around burgers."
• "They never have a lot of things on their menu anymore so don't know what's going off."
• "To be honest not the best meal I've had in a pub probably have to try again."

Staff Service

Pros:

• "The staff were friendly and helpful. Couldn't do enough for you."
• "Lovely staff always very attentive."
• "Good service and didn't wait long for meals to be served."
• "The staff were really friendly and one man in particular was really helpful kept checking we were OK and if we had all our meals."

Cons:

• "Bar staff were not at all pleasant to deal with and gave us the impression that they were doing us a favour by serving us."
• "Staff just too busy clearing up to serve properly."
• "Apart from the one lady behind the bar who was wonderful at her job and friendly the remainder of the staff were loitering around chatting and customer service was poor."
• "No one came to say, 'Is everything okay?' Or I'd have told them."

Food Quality

Pros:

• "Ordered the tex mex burger as they hadn't got the mac'n cheese burger. It was lovely."
• "Salads look fresh, meats cooked to perfection, desert well just Yum."
• "Food was lovely and plenty of it."
• "The food was absolutely beautiful except the day off lovely and I would recommend this pub to anybody who's going for a nice meal thank you very much to all the staff."

Cons:

• "The fish and chips and it's the worst battered fish I've had, stale bread with rock hard butter."
• "Awful food, hugely over priced for what it is... The manager came over to ask us if everything was OK with our food... and she just walked off!"
• "Absolutely awful! we arrived for breakfast thinking it would be worth the trip... the only thing warm was the coffee."
• "Food wasn't great, salmon very dirty and children's food stone cold."

Value for Money

Pros:

• "Absolutely fantastic! £9.50 for breakfast which includes all continental and hot food, plus unlimited tea coffee and juice."
• "Brilliant value for money, very quick and efficient service, very helpful and friendly staff."
• "As a Brewers Fayre club member was able to take advantage of a buy one get one free meal offer, very good value."
• "Amazing food for amazing prices. Especially through the week."

Cons:

• "Also £3 to get into the children's play area!"
• "The food is overpriced, but ok I guess."
• "Food tasted nice but really overpriced, we used a two for one so brought price down to a decent price for the meals."
• "£35 for one starter and two simple mains. I would not give you £3.50 for it."

Atmosphere & Cleanliness

Pros:

• "It’s very nicely laid out and clean."
• "A good atmosphere inside and quite quick service."
• "Place itself was nice with plenty of room between tables."
• "The place was well set out and clean."

Cons:

• "We continued our meeting and a family came in with a young child. The child was allowed to run around the tables screaming and shouting, which was very distracting."
• "The toilets were also unacceptable, absolutely filthy."
• "Never feels really clean and was not very welcoming."
• "Crowded tables pushed close together, bar service only, no masks for staff."

Family & Child Facilities

Pros:

• "There's also a great, secure play area for children (with a small charge), with cctv to the dining areas."
• "Had a lovely meal at the restaurant. 3 year old daughter accidentally left her cuddly elephant behind... Within 2 days we had the elephant back."
• "Visited here today for my mum's birthday and they really went above and beyond."
• "The food was nice. Great for a family due to the play area."

Cons:

• "Also believe a manager should review the arrangement of where people queue for both the carvery and drinks, as it was blocking a main passageway for all guests."
• "After eating we took my grandson in the play area where we had to pay £3, which I thought was expensive for a relatively small area."
• "Went to a child's birthday party here. Awful experience."
• "The only thing is the price of the small play area. As gone up..."