Tesco Extra Reviews Summary

Staff and Service

Pros:

• "Visited the cafe today late in afternoon. I can say the staff and especially team leader were extremely helpful and friendly."
• "Visited the currency exchange today arround 12 and was helped by a lovely lady who was experienced and friendly sorted everything I needed."
• "It's such a friendly store. The staff must see thousands of people every day but still remember individual customers from just the few minutes they spend serving them."
• "Really nice helpful people in this store, I had to do a collection there (old fittings)and went shopping after."
• "Visited this morning regarding a query over my SIM contract. Dealt with Simon, Mobile Phone section. Extremely helpful & fully explained payment details, etc."
• "Lovely clean store with very helpful staff on hand to help me find some uniform from the back in my granddaughters size which was not out on the shop floor."
• "Great customer service from the staff, I asked where something was and the guy took me right to them."

Cons:

• "Visited the cafe- which I think is massively under staffed."
• "Terrible customer service today."
• "Disgusting in store experience rude unhelpful staff, overactive polish security guard chased me from store shouting in broken English 'misssster misssster the alaaaaaarm' no thanks will never shop there again!"
• "Very poor staff. Visited this morning at 7.30 am to purchase a pair of trousers... She looked & spoke to me like I’d asked her to run the London Marathon."
• "The staff here are rude every time I come in they always talking amongst themselves and not paying attention to customers."
• "The staff was rude, not understanding and they didn’t even ask me for my ID."
• "Very poor staff... Absolutely stupid staff member & to top it all the guy who served me at the till left the security tag in my trousers."

Store Layout and Accessibility

Pros:

• "This store has a bit of everything! You can obviously get your fresh and frozen foods, also a decent selection of homeware, a fair sized clothing section, kitchenware, etc."
• "It has a good range of Christmas stock and Christmas clothes."
• "They have toilet facilities and a huge car parking site."
• "A very spacious car park, parking is free and easy."
• "The store has plenty of choice and the staff are always helpful."
• "Big store with good selection of services, you can usually get everything there."
• "Toilets are clean, aisles were mostly clear of empty boxes and such."

Cons:

• "Store is fine generally, there are just never any trolleys at the front of the store!!"
• "This is also the only supermarket I've ever been to where I've had to wander around looking for baskets."
• "Asian people with trolleys full are allowed to abuse the BASKETS ONLY checkout in this store!"
• "Absolute disgrace they have changed the store around and where items are said to be they are not."
• "Every time I go I find that things have been moved around. This means I have to spend time finding products that are in different places."
• "On the other hand, the store layout leaves something to be desired."
• "after 10 the store is in a mess trolleys blocking aisles, their self-service machines keep breaking down."

Safety and Cleanliness

Pros:

• "After my accident I had problems walking. A lovely lass said I would be better if I used a electric wheelchair and organised it and the other staff just were there and helped me."
• "Toilets are always clean, shelves are usually fully stocked and is open 24h no less!"
• "The Hanley branch's toilets are spotlessly clean and smell clean."

Cons:

• "It's dangerous around the shop, as there are homeless people that don't necessarily look sober walking around the area."
• "Druggies litter the entrance and the toilets are always abused as a drug den especially the disabled toilet."
• "the dinning area is deacusting not one clean table if i could give less than one star i would even the cafe staff dont look clean and dont wear there long hair back or in a hair net"
• "I wonder how many people have caught COVID, pushing the button on a hand sanitiser dispenser in Tesco, only to find it was empty."
• "No sanitiser Went there yesterday and for such a big store only one sanitising station with hardly any sanitiser on it."
• "The Longton branch's toilets are diabolical."
• "Frozen food left out in cages waiting to be put in the freezer for over the hour."

Product Quality and Selection

Pros:

• "A large store, a very large assortment, there are often discounts on ClubPrice."
• "It's not my main shopping supermarket but always nip in if I've run out of something, great choice of produce."
• "Best value for money & massive range of goods."
• "Massive store, busy, well stocked."
• "The tesco in Hanley is a great place to shop there's always plenty choice of all products sold."
• "Tesco fresh products do last longer and offer a bigger range of products, so I will always shop here."
• "Massive shop with loads of choice."

Cons:

• "bought a turkey leg joint on saturday ob getting it home and piercing the plastic packaging my god the smell was disgusting the meat was off to say the least went straight into the bin kitchen stank for ages."
• "We've had multiple occasions where we're had rotten products delivered."
• "Discusting. I went Tesco to get fruit and veg. Every item they have only had the next days date on it. And to top it off they want full price for it."
• "Very disappointed. Picked up a laptop advertising pack in store priced £199 was told that I needed to take the box to customer services to purchase. When I went to buy the item price was £279 I declined the purchase Tesco. Lose another sale !!"
• "Having used the shop daily for over the last four years for business shopping, we found it increasingly frustrating that some basic items we often out of stock."

Security and Parking

Pros:

• "Just want to say thank you to the night staff there, I was being followed down from the sugarmill and was meeting my mum at Tesco."
• "Handy location with parking."
• "A bonus was the amount of tills in operation, no waiting."

Cons:

• "Tesco in Hanley as a shop is fine BUT the SECURITY GUARD is an OLDER GUY with GRAY HAIR and a TATTOO on his ARM is VERY RUDE and MEAN."
• "Oh and if you're a disabled person don't expect to get a spot cause anyone can park in the spaces and get away with it."
• "Just went Tesco to grab a few essentials, it was 3.50 pm on a Sunday and to my disgust I was told by the security no one was allowed in, I could've got what I wanted in less than five mins, I will never use this shop again !"
• "Anyone visiting should be aware that the store has now started aggressively enforcing its 3-hour parking limit by way of a third party parking management company and number plate recognition cameras."
• "everytime i park here someone throws a trifle at my car, i am actually furious!!! don't park your car here it's not safe at all.. and the women in tescos just laughed in my face when i reported it!!!!!!!!!!!!!!"
• "Beware of getting hit with a parking fine."
• "Security need basic disability training, I have been kicked out several times for basic autistic traits."