Marshall BMW Grimsby Reviews Summary

Customer Service

Pros:

• "Excellent pre and after sales ensuring the customer goes away happy."
• "From the minute we entered the showroom we was greeted by a lovely woman on reception."
• "Ewan showed excellent aftercare truly went above and beyond and very impressed with the service offered."
• "Harrison Jackson provided an amazing friendly service, he helped source the right car for me, he was informative, attentive and had great interpersonal skills."
• "The managers Jake and Luke have also been so helpful in making sure any issues with the car were dealt with promptly."
• "Marshall BMW has one of the best Customer service teams you'll find anywhere, really helpful courteous and professional."
• "The customer service was amazing from all staff in the building."

Cons:

• "Customer service and staff knowledge is woefully inadequate."
• "The worst dealership we’ve ever had the displeasure of dealing with."
• "We were ignored until we put our helmets back on to leave."
• "The customer service here is appalling."
• "Terrible after sales service."
• "Really poor service they never return calls or emails."
• "The worst customer experience ever had."

Vehicle Purchase and Aftercare

Pros:

• "I will definitely be recommending Ewan and Matthew to anyone I may know."
• "Matthew and Ewan were great help with the whole purchasing journey."
• "Can't praise the Service from this place high enough."
• "Very happy. I booked my service online and when it came to pay the price was a lot lower than quoted."
• "When I received the car I was very happy because the condition of the car was exactly the same as what we saw in the video."
• "Car was immaculate upon collection and way more exciting that I had expected and the after care has been brilliant."
• "The service was helpful, professional, friendly and stress free making this the perfect car buying experience."

Cons:

• "Bought a used bmw absolutely disappointing only had it less than 4 months needs £1200 pounds worth of work doing no help from marshalls Grimsby."
• "Bought a second hand BMW 520d with 12 months BMW warranty. Was sold an additional 12 months Marshall warranty which they told me was as good as a BMW warranty. However when I tried to claim on the Marshall warranty when there was a fault with the Adblue tank, it wasn't covered."
• "Think very carefully about purchasing a used BMW from this branch, especially if its older than 5 years."
• "Bought an ‘approved used BMW’ from here, within a day began to hear knocking sounds from the vehicle's driver's side."
• "Would 100% NOT recommend this 'Main BMW Dealer' after having the worst experience I have ever had with any dealership."
• "Paid a reservation fee for a vehicle and 2days later received a call saying the vehicle I reserved was already sold even though I was the first one to reserve it."
• "I’ve spent 34k on a used car, 6 months later and at the first service at my local BMW it needs 2k of repairs."

Staff and Management

Pros:

• "Friendly no pressure sales staff who go out of their way to find you exactly what you want."
• "The service from Steve and Tom was outstanding."
• "I cannot rate the service and professionalism I had from Adam highly enough."
• "Absolutely awesome, do what they say they'll do and probably the most helpful dealership I've ever dealt with."
• "Bought my new BMW rs motorbike from Marshall. Quality service from salesman Steve."
• "Right from the get go when I made an enquiry, Adam made the transaction so easy and pleasant."
• "I would like to say how impressed I was with Jordan and the team at Marshall Grimsby."

Cons:

• "Made contact with Marshalls BMW Grimsby via Carwow... but unfortunately to date I am still awaiting a valuation."
• "Tried to get a P/x price for my car by email to get idea of difference in price regarding a used car but no response."
• "When they've got your money you become a second class citizen."
• "Awful service bought a car from these guys nearly two years ago never had one phone call to see how it was going or to book in for its first service."
• "With one exception each time there has been an issue. Pre booked work not carried out, incorrect prices quoted and prices quoted higher than those shown on the official BMW app."
• "They tell lies and book in work they are not capable of doing."
• "My further challenges are not being responded to so I’ve had no option but to take this to BMW direct."