Address: Broomside Park, Durham, DH1 1HP, United Kingdom
Phone: +441913570913
Rating: 4.1
based on 172 reviews.
Customer Service
Pros:
"Michelle in the service team was brilliant!"
"A very sincere thank you to Atlanta who is an exceptional sales assistant and ambassador for this extremely professional organisation."
"The staff members are always respectful and friendly."
"This is one of the best dealership,s I have ever used I can recommend them as a honest helpful and friendly team of individuals."
"Fantastic service from start to finish from Vertu BMW Durham and Bilal in particular."
"Hannah was so professional, friendly and attentive through the whole process."
"Sean made the process very easy throughout, he was friendly, meticulous and patient and followed up with everything he had promised."
Cons:
"I have been left unimpressed with buying an approved used £50K BMW from Cooper BMW Durham."
"All service was rushed, were not welcomed inside, signed all documents outside in the rain."
"Worst car garage ever. Don’t call you when they state."
"Very poor communication, had to contact the dealership several times to get information on when my car would be delivered."
"Arranged a test drive of a used 5 series over the phone arrived on time to be told it had been sold."
"Our 3rd bmw but first from bmw Durham. Appalling service, poor communication."
"Horrible service received when I purchased BMW Advanced EYE dashcam."
Vehicle Delivery & Condition
Pros:
"On collection the repair looked 1st class."
"Handover was great and there was even a surprise gift in the boot for our little boy."
"Great communication throughout and in the end I received the exact car that I was looking for."
"We purchased a bmw x1 from Andrew and the experience was totally painless from Start to finish."
"The showroom is very clean."
"They fixed it within 5 days!"
"The car itself is immaculate and has no mechanical/aesthetic faults."
Cons:
"Terrible experience, would never buy a car mat from them again let alone a car."
"Worst experience I’ve ever had at a garage. 5 attempts to fix a fault. Failed badly."
"I will never purchase a BMW from this dealer."
"Car was absolutely filthy inside, mudy foot prints everywhere."
"This used to be a good garage, my recent experience will be my last."
"The DSC warning light would come on intermittently on my 2006 M3."
"The car developed a serious suspension rattle after 20miles of leaving due to some remedial work completed by Cooper Durham prior to my purchase."
Communication & Responsiveness
Pros:
"Recently purchased a car from BMW Durham and have been impressed with the level of service I have received."
"Our advisor, James V. was fantastic when helping us choose our ideal car."
"Communication was clear from start to finish, which made buying the car a smooth transaction, and completed very quickly."
"Josh Perry was extremely patient and helpful in the purchase of my new car."
"Lauren has been fantastic in managing the recall on my BMW, and has been going above and beyond in accommodating me with a suitable 'like for like' replacement."
"Costumer service staff excellent nothing was a problem to help me with my car during repairs and keeping myself informed when unforeseen work was required and confirmed with video before any works are started."
"Excellent service, timely, kept me informed and did a first-class job on my car."
Cons:
"Staff seem uninformed, uninterested, unhelpful, don’t have a great knowledge of the product."
"Dreadful service from start to finish."
"Called in today asked to have a look at a used 3series hatch... must of had a better offer eh.. obviously won't be returning.. disappointing."
"I am happy with the BMW cars but in future I will not purchase a BMW because I cannot cope with the difficulty and waste of my time having to interact with Cooper Teesside."
"Long winded way of having a car service, instead of going handing your keys in at the desk you have to be seated and wait 30 mins to be interviewed."
"Poor customer service. Got an email from Vertu BMW stating service due and I followed the links to book online... I arrived to find I wasn’t on the system."
"They are never off the phone and email when they are trying to sell you a car but the after service is shocking."