"Absolutely fantastic customer service, explained everything clearly and listened closely to my requirements."
"Staff are courteous, helpful, knowledgeable and not overly intrusive!"
"Fantastic service from Michael while buying my pre-loved BMW."
"Great customer service, reception staff excellent until you have purchased and collected your car."
"Quality service from BMW. I saw the car I liked, so put a down deposit down so I could take a test drive with my wife the next day."
"Fantastic service! Best dealership experience I’ve had so far in all my years of owning various car brands."
"Have to say a fantastic buying experience from Vertu BMW Teesside and specifically Mo Kahlid who was so helpful through every step."
Cons:
"Poorest post sales and garage service you can ever get. Lies, false reporting, cancelled appointments without notice."
"Promised numerous callbacks whilst trying to get the car booked in for the fourth time which never happened."
"Utter rubbish service. Passed from pillar to post trying to get repairs done."
"Service department is an absolute shambles. The girl on the desk is rude."
"DO NOT VISIT THIS CENTRE !! AVOID !! WOULD NOT RECOMMEND !!"
"USELESS VERGING ON DANGEROUS!"
"The customer service is an abomination; what is even worse is the manager himself is arrogant, rude and inconsiderate."
Sales Experience
Pros:
"Went here after appalling service from my local dealer. Amazing customer experience and a great deal on the vehicle I bought."
"Great job from my salesman, Jaimine, who was helpful and good humoured throughout the process."
"Want to thank the Vertu BMW Stockton team once again for a smooth deal before and after collecting our new Z4 M40."
"I was dealt with by Suvadeep Paul, I found him to be highly professional, very courteous and a man of integrity."
"James was my car salesman and, throughout the whole process was fantastic. Keeping me in the loop with everything. And made the big day very special."
"Kind and knowledgeable staff made the buying of our car plain and simple with no quibble negotiations which left all parties knowing where we all stood."
"Recently purchased a new 3 Series from these guys and couldn’t be happier."
Cons:
"Total joke - I was buying a nearly new Ix and had a trade in... 5 days later they contact me to say they are taking £8000 off the value of my car due to the sunroof."
"Be aware! When the Salesman offers to secure you a car with a totally refundable deposit you’re not likely to get your £500 back for a while if your circumstances change."
"Would not advise using this garage, car went for service and they ended up causing issues/faults."
"The manager for some reason unbeknown to me approached at 1 point and tried to lock in a deal there and then which was quite pressurising and unnecessary."
"Refusing to pay my deposit back and shocking customer service as they don't respond to messages or emails."
"Avoid at all costs because if that's how a Sales Manager speaks to you on your first phone to enquire about buying a £63,000 BMW X5 then it just about says it all!"
"Bought an 'Approved Used' BMW 4 series from here and had it delivered. It arrived with knocking suspension and cross threaded subframe."
Vehicle Delivery & Condition
Pros:
"I got my new car through them and I couldn't be happier. The car is in excellent condition got it delivered to Aberdeen to me."
"It's been a pleasure dealing with James Sherris and Mini Teesside/Vertu, the whole process of buying our new Mini Countryman was incredibly straightforward and in the end very quick and pain free!"
"Purchased a new BMW and exchanged my old BMW, this was done entirely on Web and telephone! The purchase was completed within seven days and the new bmw was delivered to my home over 200miles away."
"Collected my new car yesterday and couldn't be happier with the car or the way Vertu dealt with the transaction during these tricky times."
Cons:
"When the car arrived it was filthy from the 200+ miles and was the most disappointing purchase I've ever made."
"An hour and a half later still no sign of my car or any sales person! Eventually it turned up and the car was poorly valeted with bits missed, also it was missing any car mats."
"I went in for a recall, came out with more faults than I went in with; the dealership took no ownership of the complaint or the problem."
"Brought a used BMW from here 20 months ago, was told first service would be free but when I went to book it they said they had no idea about this and after very little usage it has 3 major faults resulting in £2000+ worth of repair bills."
Facility & Amenities
Pros:
"Apart from that, nice clean place with very nice selection of cars."
"The showroom is one of what you would imagine."
"Showroom is lovely and there is ample tea and coffee facilities."
Cons:
"Big store and we found everything we wanted, plenty of parking but the exterior is very dated!"
"Only problems i had were the chairs and tables where i has to wait weren't exactly comfortable."