Address: 375 Carmarthen Rd, Cwmbwrla, Swansea SA5 8LW, United Kingdom
Phone: +441792628817
Rating: 4.4
based on 162 reviews.
Customer Service
Pros:
"Had a problem with my car recently and can’t tell you enough how nice and kind Tammy from service and Liam and Aled from parts were."
"All of the reception staff at the dealership were very welcoming and the waiting area couldn’t have been better, complimentary snacks and drinks, and ample space to work remotely during my visit."
"This was my first BMW purchase and the staff at Sytner Swansea made the whole experience a pleasure from initial enquiry through to pick up."
"Service with Sytner Swansea was outstanding as always, I dealt with Joey Griffin who helped me choose my next 1 series."
"Throughout my experience with Swansea I have felt welcomed and have been dealt with in an extremley professional and polite manor."
"Always had very good experience when having any work done at Sytner."
"First class service from start to finish!"
Cons:
"Customer service was also a pain, screening me from relevant talk with the actual technician."
"Ordered an anti theft locking wheel nut key... They took nearly 40mins to bring a small nut to the front desk."
"A very poor service level and just a general blase attitude to customers."
"Every time I have to come here I leave feeling very frustrated."
"This in my opinion is not acceptable by a main dealer of a premium brand like BMW."
"However they are extortionately expensive for consumables such as tyres."
"I am still waiting. A premium brand with a premium price, but their communication and service in my opinion has a lot to be desired."
Vehicle Service and Quality
Pros:
"Had a new radio and a new passenger window fitted and they looked after me and my car the work was done to a high spec."
"Kieran and Caitlin looked after me during my waiting appointment, and were approachable, knowledgeable and concise during the explanation of what investigation was carried out on my car."
"Customer care has been the best."
"Picked up my new car yesterday. Immaculately prepared. A really quick and painless process from everyone involved."
"The service was fantastic, completely different experience to any other dealership I have dealt with in the past."
"5 star service in helping find what car I wanted, helping me discover my finance options available and the professional attitude from the staff."
"The service I received from Joey Griffin and the staff was superb."
Cons:
"I've had to visit 4 times in the past 2 months due to my car having severe power loss."
"Did a vehicle check with the service but I don’t know what they actually checked."
"Bought a new BMW in October. Faulty bonnet mechanism. Last BMW I shall ever buy."
"Took my 5 series in for the EGR recall, not the dealership's fault that the parts were not available so waited for 4 weeks for it to be done."
"Paid about 400£ for the whole service... It has been less than a month since service and I still have the error message popping when I’m driving."
"Today the car was in for a broken spring repair. All done or so I thought until I drove up the road with the steering wheel pointing at 1 o’clock."
"Very poor service. Booked a recall 2 weeks ago told a 90min job... Told the car will not be ready until the following day (24hrs) due to extra recalls."
Staff and Customer Interaction
Pros:
"The staff I dealt with were professional, knowledgeable and friendly from beginning to end, and they went to great trouble on my behalf."
"I would like to recommend bmw in Swansea to a lot of people."
"The sales executive, Imogen, was helpful throughout, she answered my queries promptly and dealt with a few minor hiccups around delivery and collection in a professional manner."
"Jason managed to source this vehicle at a great price. I found him to be very knowledgeable and professional in my dealings with him."
"The reception ladies ensured we were parked ok were very helpful and sincere thanks must go to Gethin, who ensured that all questions were answered fully and professionally."
"Kelly has displayed exceptional customer centric characteristics and continues to display a professional image which combined is sad to say, these qualities don't present themselves all that often this day and age."
"Dealt with Phil Griffiths for a second car and I will be definitely be going back to him and I would suggest him to friends and family."
Cons:
"Have also noticed tacit sexism here, whereby there'll always assume it's the male who wants to buy the car."
"I am extremely disappointed with Sytner Bmw swansea, a certain staff member Was extremely incompetent in their job role."
"Full of empty promises, repair work done to poor standards and phone calls never returned."
"Absolutely shocking service in Sytner BMW Swansea, will never buy a car from this awful dealership ever again…"
"Shockingly poor customer services, having to constantly chase them for a response."
"He was not helpful at all and refused to acknowledge the fact that we knew something about cars because we're quite young."
"Asked one of the girls at the servicing desk 'Jessica Evans' if a technician could take a quick look at my multimedia system as it was flashing on and off. I was absolutely stunned by how rude and unhelpful she was."