The Purple Property Shop Estate & Letting Agents in Bolton Reviews Summary

Customer Service

Pros:

• "Very attentive staff with excellent customer service."
• "The staff were all really friendly and helpful."
• "The biggest of thank you’s to the team at Purple Properties who have been amazing throughout the sale of our property."
• "Everyone at pps have been amazing so far in helping me to start my selling journey."

Cons:

• "On listing the property they informed me that they had buyers wanting property in my area."
• "I tried, with the help of a friend, to resolve the photograph issue, by visiting the office to discuss, however, the agent was derogatory and arrogant."
• "This company tie you into a 6 month contract and do only the basics."
• "I begrudgingly paid £400 for the pleasure of getting out of the contract."

Efficiency and Speed

Pros:

• "Outstanding, speedy and efficient service from start to finish."
• "Managed to go from viewing, to application to signing the paperwork for a flat in 2 weeks all thanks to the diligent hard work at the Purple Property Shop!"
• "Within a couple of days of initial discussion with Matthew, Molly came out and did some great pictures of the property."
• "The whole process took just over three months and they were always available for any viewings I needed."

Cons:

• "Although our property took a while to sell Michelle, Todd and the team never gave up."
• "Finally a big thank you to all the team keeping us upbeat while our home struggled to sell."

Professionalism

Pros:

• "Mollie was incredibly helpful throughout the entire process, from start to finish."
• "Mollie is very knowledgeable in her field. Explains everything very clear."
• "Moved to purple property shop after a bad experience with another agency and was really impressed."
• "The Purple Property Shop has got to be the very best at Estate matters and property management."

Cons:

• "I was very pleased with how Purple Property Shop handled the sale of my house everyone I dealt with at the office was polite and friendly especially Ashley and Ruth and I didn't feel any real hassle with the whole experience."
• "Do not sell your house with them, they will over price your house & lock you into a 6 month contract & months later will say its over priced yet their fee is fixed at original rate."

Communication

Pros:

• "Kept me updated with emails and phone calls with every little change."
• "I recently had the pleasure of working with Tara from the Purple Property to rent a wonderful house, and I can confidently say that she is one of the best agents I've ever worked with."
• "We were met by Mollie Candland of Purple Property Shop on arrival, who showed us around both the house and the gardens and provided clear answers to all our questions."
• "The staff all did their best to take the stress out of the selling process."

Cons:

• "I rang purple properties on numerous occasions but could never speak to the guy 'Cain' who was dealing with the sale."
• "They failed to pass messages on, also they did not respond to my solicitors or my estate agents messages or requests."
• "After a few wks i managed to speak to their office manager who told me that they had had a higher offer on the property."