Snellers Teddington Estate Agents Reviews Summary

Professionalism

Pros:

• "Everyone we dealt with in the Teddington office were very professional."
• "Snellers have been one of the most professional estate agents we've dealt with."
• "Jamie, especially, has been tireless at showing me properties, always being consummately professional."
• "He was consistently professional, helpful and patient."
• "I received fantastic 5-star service by Matt in the Teddington Snellers office."
• "James found the house for us and proved highly professional in brokering the purchase with the vendors to our mutual satisfaction."
• "From the initial (and first) viewing James Roberts (Snellers Sales Consultant) conducted through to completion James provided a very impressive, professional and efficient service."

Cons:

• "Management from the landlord was quite poor, we had damage to our property and it can’t have been good for our health."
• "When snellers did viewings at end of tenancy we told them they needed to make their own way into the property but when it came to the viewing slot they rung my partner and me 5+ times each in a row asking to be let into the flat which was quite unprofessional."
• "Stay away as a renter. We have had nothing but issues with Snellers."
• "Constant mould issues, windows not opening, scaffolding put up for 7 months - worst experience as a renter."
• "After 2 years we were Advised rent will increase by almost 30% by snellers despite all the issues above and a few others, this was laughable."
• "Can’t wait to see how much they try and take off our deposit at the end of the tenancy."
• "Took us almost 2 months to get our deposit back, we had to dispute it with the TDS."

Customer Service

Pros:

• "They provide great customer service, being a very nice group of people to deal with."
• "Our experience with Snellers Teddington was positive and of highest quality."
• "The service we’ve had from Snellers has been faultless the last couple of years."
• "Rosie was extremely professional and responded to any questions or requests for information really promptly."
• "Communication was very good and issues were resolved quickly."
• "Stand out service from Paul Herring and Jaye Meredith who epitomise all of the above."
• "Excellent service from whole Team. Communication prior viewings very smooth and efficient."

Cons:

• "I don’t think they do enough checks on their landlords."
• "It felt like we had to do a lot of chasing Snellers to get information and push for phone calls to be made to our buyers solicitor, especially early on."
• "We were not entirely convinced by their marketing - having never even removed our property online even though it was under offer."
• "Eventually we stopped accepting any viewings they tried to squeeze in as we weren’t being given 24 hours notice."
• "Called numerous times to check - to be told a note on the system says we are happy to go ahead with the £300 increase.. when we hadn’t even confirmed the £200 increase!"
• "Basically told tough, very sly way of doing business hoping it’s too late for us to find anywhere else."

Communication

Pros:

• "They maintained very clear communication between us and the vendor."
• "She is very responsive over the phone and email and she kept us up to date all the time."
• "I really appreciated being updated on everything every step of the way."
• "They are really good at keeping you up to date and nothing is too much trouble for the team who create a very warm and calm atmosphere."
• "Great communication and proactive support to get things progressed."
• "All communication was clear and timely, they helped navigate the 'chain' challenges and delivered the sale on time."
• "Always very responsive, friendly and it really felt like she was on our team."

Cons:

• "Advised rent will increase by £200 on a 2 month break clause contract. Then sent a contract 4 weeks before new contract due to start stating £300 for 6 month break clause."