Julian Wadden Estate & Letting Agents - Didsbury Reviews Summary

Professionalism

Pros:

• "Very professional and great at what they do."
• "The whole team have been extremely helpful and responsive, professional and polite."
• "The JW services was professional, friendly, open and honest throughout the process of selling my apartment."
• "Fantastic experience selling my house with the Didsbury team at Julian Wadden, especially Chris and Nicola who handled everything so professionally and efficiently."
• "Really great experience in a complicated slow moving chain. Nicola helped to calmly and persistently keep the flow of information going."
• "Nicola was brilliant co-ordinating the sale of our house and purchase of new house."
• "I have just sold my flat through Julian Wadden and found them to be excellent throughout. Their communication was great and professional."
• "Nicky and the team at Julian Wadden were fantastic throughout buying progress!"

Cons:

• "Please be warned, the assistant branch manager here, Nicola Viner, is unprofessional, aggressive, and rude."
• "The communication at the Didsbury branch is appalling. Their staff never reply to emails."
• "Overall I don’t feel JW deserved or earned the money we paid."
• "Nicola Viner and Matthew Armstrong were particularly bad at their jobs."
• "Wouldn't rent from them again, from repeated surprise viewings that entered the property without our consent."
• "Julian Wadden's team was wonderful. Our property was well described and the marketing/sales was quick and efficient, producing interest and offers."
• "Very poor experience. Matthew Armstrong arranged a property viewing with myself and did not follow up best and final with me via telephone."
• "My home move has never been so smooth, thanks to Julian Wadden and Alix Jhonstone."

Communication

Pros:

• "Umair managed the house viewings and the chain once sale was agreed. He was easily contactable and quick to follow through with any questions or actions throughout the process."
• "Nicola handled the sales process throughout and was very responsive and proactive in pushing things along."
• "Amina and Abigail handled the entire process very smoothly, from viewing, to putting in an offer, referencing, and also during the moving in process."
• "Ben did the valuation of our house. He went through everything in detail and was very reassuring."
• "Very professional service. The staff worked hard to ensure the process of becoming a tenant ran smoothly."
• "Julian Wadden have been extremely helpful in every step of the way moving into my first ever rental property. Staff have been the friendliest out of all estate agents I've tried so far, and responses to e-mails have been extremely prompt."
• "The mid-2023 rental market in South Manchester is crazy, and very much stacked against renters due to lack of properties and the state of the economy."
• "I am buying a house where Nicola from Julian Wadden is the estate agent, and I just wanted to state my sincere appreciation as she has been absolutely invaluable."

Cons:

• "Really disappointing experience so far renting from this estate agent. Paid a holding deposit 3 weeks before the move in date then heard nothing."
• "I never leave reviews generally however my experience with Julian Wadden didsbury was abysmal. Whilst renting our property there were several issues wrong with the house, when reported on the portal these were promptly dealt with. However if you need to email the team, don’t expect a reply."
• "My experience with Ryan was extremely disappointing. He caused unnecessary delays of nearly two months in providing me with an answer regarding my referencing."
• "Communication with Ryan Skelton was abysmal. There were instances where I had to wait two weeks just to receive a simple email response."
• "Having recently just bought a house through Julian Wadden I couldn’t recommend them more. Nikki was so helpful throughout the process, always quick to respond and helped make everything run smoothly."
• "I felt deceived. I rented a property with Julian Wadden in West didsbury and they are not a good management at all."
• "Generally an enjoyable experience during the tenancy, however very poor experience trying to secure deposit back."
• "They know the market is busy therefore they'll always fill appts. quickly meaning no effort with customer service."