Belvoir Welwyn, Welwyn Garden City and St Albans Estate and Lettings Agents Reviews Summary

Customer Service

Pros:

• "Excellent customer service from Belvoir during the sale of my property."
• "Any queries answered promptly and dealt with in a timely manner."
• "Very professional, they offered good advice, and most importantly they always maintained communication."
• "Always professional, highly competent and resourceful, I have no hesitation in recommending them as Letting Agents."
• "The Belvoir team was fantastic in assisting us with our move, and Chelsea Garratt provided invaluable support whenever we needed it."
• "Special thanks to Sue for your support and kindness during the initial part and to Louise for your excellent, speedy communication dealing with my queries and admin work."
• "Megan's support throughout has been fantastic."

Cons:

• "highly inappropriate and ignorant comments - if you are non-Brit."
• "I've been told that 'maybe it's the time to move out', that maybe 'I'm not happy', etc, overall a passive aggressive tone while talking down at you."
• "Dealing with Belvoir staff in Hatfield cause nothing but stress and make you feel like a burden."
• "Unfortunately they lost sight of their duty of care to tenants."
• "This is absolutely disappointing to the customers. Also, she spoke really rude when I told her that this happened twice."
• "The biggest issue was the unprofessional and dismissive attitude of the agency."
• "Every conversation with the office staff is a chore and fight- with the simplest of things escalates by office staff into a big challenge."

Professionalism

Pros:

• "I have been using Belvoir, Welwyn Garden City, to manage my properties for over a year now & I have always found them to be very professional."
• "Ben and Billy with their dedication, knowledge, and professionalism are truly exceptional."
• "An absolutely first class team that look after my property as if it were their own."
• "Helen and her team are knowledgeable about the letting market and as an office communicate well."
• "Ben Cross was receptive and very helpful."
• "Having sold many properties, they are genuinely the first estate agent I can wholeheartedly recommend with no hesitation."
• "Their maintenance teams are professional in their dealings with the tenants."

Cons:

• "A couple of things could have been better. Certain communications were couched in property-sector language whose meaning was not apparent to me, e.g. 'completion at notice'."
• "BEWARE! Ben Coss is a rude, arrogant little man who just slags off other agents."
• "This agency cannot be trusted with even the most basic of tasks."
• "Staff routinely twist facts and obfuscate the truth."
• "In short- what could have been a constructive reconciliation was marred by more unpleasant behavior and unprofessional attitude."
• "This estate agent will string you along; not resolve issues; send you passive aggressive emails and outright lie when it suits them."
• "Disgraceful, unprofessional and disrespectful letting agent."

Efficiency

Pros:

• "I would never use anyone else."
• "Without their help, I wouldn’t have been able to purchase the house that I wanted."
• "Ben and Billy had prospective buyers around in days and it sold in less than a week."
• "We would recommend Belvoir, they always do a good job of finding us new tenants for our flats and are very efficient."
• "The team at Belvoir Welwyn has been great and efficient throughout the process of renting a flat during the second lockdown."
• "Our property manager Chelsea has been responsive for major issues."
• "I would definitely recommend leasing from Belvoir Welwyn, they are effective property marketers and managers."

Cons:

• "As a student, all I can say is AVOID. This is my first experience renting, never again."
• "When issues arose in the property I was residing in, no information was passed onto the landlord."
• "Having moved in to our house we identified numerous maintenance issues."
• "I would recommend that anyone looking to rent avoid Belvoir like the plague!"
• "I have raised a complaint regarding the 6 monthly inspection visits during which multiple pictures are taken of every room which it felt it violates privacy and crosses boundaries."
• "We still haven’t got all of our maintenance issues resolved."
• "I started to receive thick black mould on my bathroom ceiling which was caused by the extractor fan not going out of the building."

Communication

Pros:

• "Always available on the phone and always responded to any messages very promptly."
• "Very prompt reply to all my issues - no matter how big or small they are."
• "We got excellent support from Dan, Rosie and Louise throughout the process."
• "Joe was incredible throughout the entire process, he took the time to understand our personal circumstances and our requirements for a property."
• "The maintenance team are great at getting back to you, giving you updates and feedback at every stage."
• "Impeccable service, timely and thorough advice provided by Davinder and his excellent team at Belvoir Welwyn."
• "Thanks to the staff at Belvoir, Welwyn, especially Chelsea, for their continued professionalism and support in managing my property rental."

Cons:

• "It made for a lot of extra noise - not ideal."
• "We had to pay for things we were told to leave in the way we did and never got a chance to fix things how they wanted."
• "Despite no urgency from the agency, I was then told by one of their employees that if I wanted to job resolved quicker that I should do their job and chase their own contractors."
• "Second, I received numerous requests to communicate with my solicitor on Belvoir's behalf, even though Belvoir had the relevant contact details."
• "There was a total lack of communication."
• "I have been really disappointed by their service. I had a viewing nearly after a week and they cancelled it and shifted the viewing again to the next week."
• "Again, the employee named Tilly calls me again just like last week prior to the day of viewing saying that the property viewing has been cancelled as the property is gone now."