Windermere Lake Cruises (Head Office) Reviews Summary

Category: Cruise agency

Address: Winander house, Glebe Rd, Bowness-on-Windermere LA23 3HE, United Kingdom

Phone: +441539443360

Rating: 4.6

based on 144 reviews.

Customer Service

Pros:

Cons:

"Shocking Service from Lake Cruise staff in Ambleside!"
"Just visited today at Ambelside Pier for lake ice-cream. The cashier lady behaved so arrogantly."
"Your policy on disabled people and their carers is a disgrace."
"Poor customer service. Bought a hotel and cruise package from Living Social."

Pros:

"Easy to book online and when arriving before the time slot they allowed us to go on earlier which was great."
"£7.70 buys an island return blue ticket which is a 45 minute cruise around the islands in one of the smaller boats."
"Got a freedom of the lake ticket which is valid all day can take as many trips as you like you get to see amazing views from the boat."
"The tickets were a great price and there's different routes to choose from."
"We paid £8.30 for the blue cruise, a 45 minutes trip around the islands of the centre of the lake."

Cons:

"When the cruise arrived we went up or actually just tried to go up, but one of the crew member stopped us and said that receipt is not enough we have to exchange it for a ticket."
"It was a bit disappointment. First I wanted to hire a boat for 4 hours so I can go to see the other side of the lake."
"Greedy and Liars! 11 of us booked a walkers cruise, all paying nearly £11 each."

Pros:

"The boat was busy but not packed, so there were plenty of seats to choose from, and it was easy to walk around."
"The cruise took us on a scenic 40-minute ride to Ambleside, and I couldn't have asked for better weather."
"The boat had a shop where you could buy drinks."
"The boat was big, spacious clean and the children enjoyed it thoroughly too."
"A very enjoyable cruise, would strongly recommend!"
"The staff were very friendly, there's even a toilet and drinks on board!"
"The boats were in great condition and it was a really enjoyable cruise."

Cons:

"Moreover unhygienic, not wearing gloves while making ice-cream."
"We were really disappointed to hear that the skipper’s PA system was broken."
"The speaker wasn't too clear so couldn't make out much of what he was saying."
"Boats are a little crowded and not comfortable on the open deck."
"Not suitable for young families. On the way out they had no problem with pram. On the way back they made us wake a sleeping toddler, take them out of pram, fold it and put it on back deck in the rain."

Pros:

"Prices for a family of 4 were very good."
"They have a payable car park on-site for I think £6 you park there all day."
"Free parking and a delightful 45 min cruise on lake windermere."
"Can take a dog on board free of charge."
"The tickets pricey but worth every penny."
"Was very impressed. 2 adult tickets cost us £34.60 which considering we enjoyed it was reasonable."

Cons:

"The prices however are quite high and it can be packed with very 'shovy' tourists."
"Prices are a little expensive but you don't have another choice!"
"Thirdly we parked car on their parking area for 5mins. They charge us full day parking ticket £6."

Pros:

"All of the boats run to a timetable, which is displayed at all of the jetties, and so you are free to catch a boat at any time you choose."
"Each journey has live commentary and you find out a lot about Windermere."
"Good way to get around Britain's largest lake."
"Used the service between Bowness and Ambleside. A very good way to avoid driving and get stunning views of the area."
"You can sit right next to the captain as he steers the boat. Refreshments are available."
"Windermere lake cruises was excellent with regular service."
"Boarding was quick and well organised."

Cons:

"Seems to have gone downhill around Bowness, the building where the boats are used to have a nightclub above and is now very run down."
"The only dissatisfaction in this area is there is only one public toilet which you have to pay and you need to keep change which is nearly 2 kilometres from the attraction point."
"Parking and traffic is well and truly awful if you go during peak time so please go at least an hour ahead."
"Be careful if you rent! Rules say do not go close to buoys."
"Not alot to do at Lakeside, so if you are planning a trip, there is only a coffee shop and very sparse gift shop there."
"Information given on the boat could be improved."
"This particular vessel is equipped for disabled passengers, but the toilets are downstairs, so they are not accessible by wheelchair."

Pros:

"Though it was a wet and cold windy day here in windermere lake area, the lake, the cruise and the whole experience was truly wonderful and memorable."
"One of the highlights for me was seeing how much my two furry companions, my pooches, enjoyed the journey."
"As a family, we had an absolute blast."
"Fun for the whole family."
"Cruising on Windermere is something not to be missed."
"A must visit during a trip to the Lake District."
"Perfect holiday destination. One of the best places in lake district."

Cons:

"The day we arrived in the lakes was grey and wet."
"This didn't ruin our day but it cost us more and would have delayed our birthday schedule had we not taken the bus back."
"20th September 2019, disappointed we didn't get a Steamer even though we planned timings to suit."
"The cruise on the large boat is fine but renting a motor boat was less fun."
"Finding police around was also impossible. Go to another rental place, just not this one."
"On the way back they made us wake a sleeping toddler, take them out of pram, fold it and put it on back deck in the rain."
"This is not an experience of the cruise, it is how we couldn't have an experience of it."

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