Happy Cattery Reviews Summary

Customer Service

Pros:

• "Ray and his team were particularly supportive and went out of their way to assist not so long ago when due to bereavement my boys had to have a holiday at extremely short notice."
• "The staff are so caring and give a full report."
• "Ray and Ruth genuinely love cats and it shows."
• "Ray and Ruth caring, attentive and considerate at every stage."
• "Ray and the team are fabulous they take great care looking after all the cats they have."
• "Ray and his team are very kind, compassionate, and attentive."
• "Ray and Ruth are both very approachable and pleasant people."

Cons:

• "He abruptly told me to try other catteries."
• "Ray spoke to me in such a vile manner that I could see why my cat had been so traumatised under his care."
• "Possibly the most unpleasant experience dealing with Ray. The young girl he employs seems deeply embarrassed by his behaviour."
• "I found the man I spoke to extremely interrogating."
• "I honestly cannot believe how rude this guy was?!"
• "Got a nasty comment from the owner saying not to bother booking/cancelling with them."
• "The owner, Ray, was one of the rudest men I've ever encountered! He became very angry and offensive when I pulled him up on all of this."

Accommodation Quality

Pros:

• "Every enclosure at Happy Cattery has its own window which looks out onto the garden."
• "The individual pens are bright, large, airy and warm, with windows to the outside field for most of the cats."
• "The location is so peaceful and tranquil, and the pens are light, airy and spotless."
• "Set in a secluded lane well away from the hustle and bustle, the spacious indoor accommodation is a 5 star feline haven."
• "The pens are very spacious with lots of room for their toys."
• "The cattery is light & airy with lots of windows, our cat always settles quickly and is very relaxed when we come pick her up."
• "The cats are housed in a secure building surrounded by fields, peace and quiet."

Cons:

• "Disappointed. Poor booking system and let us down."
• "Happy Cattery are in breach of contract, and as there appears to be no attempt whatsoever to return the money to us despite our requests, we are now having to issue proceedings in the small claims court for the return of our money."
• "Her behaviour was skittish and unusual, and she responded to me as if she hadn't been petted throughout her entire stay."
• "All will be OK unless you cannot pay by cash. Then he becomes abusive and rude."
• "The cleanliness of the cattery was none existent before I started working there, poo and sick would be left on beds."
• "Ignore all reviews saying this place is clean - when I picked her up, the bed looked as if it hadn't been washed in a year."
• "BE WARNED!! Although the cattery looks fine you should be very cautious leaving your pet with these people."

Value for Money

Pros:

• "A very clean and well kept place obviously run and staffed by animal lovers. Highly recommended."
• "The prices are very reasonable."
• "The prices aren't shown on the website so I will advise they charge £10.99 a day. To me this was a lot when booking but I would have paid more."
• "They schedule pick ups and drop offs... I also like the way they request a phone call one hour arrival - as this lets them know you'll be there and haven't forgotten!"
• "The accommodation provided is spacious and meticulously clean and in the most beautiful, tranquil environment."
• "Very professionally run business, with the animals welfare of utmost importance."
• "The accommodation is heated and spacious, and each cat is given care and attention, resulting in very relaxed cats."

Cons:

• "Ray will not allow payment by bank transfer and he doesn't allow you to collect your cat at a time when there is a risk you might meet another owner."
• "I would not recommend this cattery."
• "He makes customers stick to time slots that suit him so 2 customers do not arrive at the same time, the only explanation for this would be so then the customers do not pass on to each other the terrible experience with 'happy cattery'."
• "Despite 3 'phone calls to arrange our cat's stay, at no time was I asked to bring the vaccination certificate which my partner keeps and I did not have to hand on the day we were due to leave."
• "The owner is wacky and this is quite humorous at first."
• "Ray does have strict drop off And pick up times but I do understand his personal reasons why."
• "He has even replied with fake review. This wasn’t fake ‼️"