Champneys Forest Mere Reviews Summary

Accommodation

Pros:

• "The room: (the garden view) was beautiful! The room was clean and calm and lovely."
• "The beds and pillows in the rooms were very comfortable."
• "Rooms are clean and spacious."
• "The room and bathroom were clean and tidy."
• "The rooms were fine, could do with a refresh, I was expecting a little more from a luxury retreat, but it didn't detract from the overall experience."
• "We stayed in a double room on the ground floor with doors that opened up onto a small patio area. It was nice enough but I think the rooms are starting to show wear/tear and probably need to be updated."
• "The room was comfy with lovely beds."

Cons:

• "Rooms so outdated and cleanliness questionable."
• "our premier bedroom had a bathroom in which you could not swing a mouse."
• "The rooms are VERY dated, giving more of a care home vibe than luxury spa."
• "The whole room was very dated, rusty bathroom taps and it was constantly dripping."
• "The rooms are tired and in desperate need of a refresh. Stained curtains, rotten patio door and dirty windows, dust filled extractor in bathroom and mouldy seals around sink."
• "The bedrooms are seriously shabby and dirty."
• "The room was far from luxurious."

Service

Pros:

• "Breakfast was good and the service here was equally as good!"
• "The staff were friendly and tried to be helpful."
• "The treatments we had were fabulous and the therapists all very friendly."
• "The staff in the restaurant were very friendly."
• "Staff are generally friendly and helpful."
• "The staff were all lovely and very helpful."
• "All the staff I dealt with have been helpful at the resort."

Cons:

• "There was a 20 minute wait to check in as there was only one person on the desk."
• "Service is quite slow and some of the staff visibly didn’t want to be there."
• "Staff aren't very helpful at all or even that welcoming."
• "Service is very poor and cleanliness is lacking."
• "No one greeted us, service was extremely slow."
• "The service was slow, most of the wait staff were unattentive."
• "Service was poor. As soon as staff realised we were on the offer we were escorted to a room at the back of the hotel to eat, far away from the restaurant."

Food

Pros:

• "The healthy food was amazing and the fact that it is included means no worrying and even more relaxation!"
• "Food was fantastic, couldn't ask for more. Healthy food can be nice - who knew!!!"
• "The morning snacks however were really good and tasty."
• "Lunch was really awesome and we had a little surprise as it was our wedding anniversary Champneys team brought a Anniversary cake for us during our lunch."
• "The choice of food was really good and it was very tasty."
• "We really loved the food."
• "Food was yummy, great choice for veggies."

Cons:

• "The seafood linguine had about 3 pieces of seafood in it and tasted off."
• "Food that was included in the package was basic and bland."
• "The food was the worse thing ever, everything I tried was awful."
• "The food was generally poor. The only good thing about dinner was the dessert (chocolate mousse)."
• "Food was overpriced and framed as 'healthy' but was truly stingy."
• "Food really disappointing, fruit had no flavour, portions small."
• "The food was also very salty and under cooked."

Spa & Facilities

Pros:

• "Spa beautiful clean and well laid out, with access to gym facilities restaurant and afternoon tea rooms."
• "Spas jacuzzis was so relaxing and perfect time out for us."
• "The facilities are good. I would recommend the sizeable swimming pool, larger sauna, jacuzzi, numerous classes, decent gym and size of changing rooms."
• "The provided robes were comfortable, and there was a good range of facilities - large pool, whirlpools, experience showers, heated water beds, and saunas/steam rooms."
• "The spa facilities are excellent."
• "The pool area is lovely and very clean."
• "The spa is great and the treatments are amazing."

Cons:

• "The spa is barely functioning, so much is broken and doesn’t work, everything smells bad."
• "The spa was a bit rubbish- cold hot tub and whirlpools. Sauna and steam room not very hot either."
• "The spa was a particular disappointment. The hot tub was cold, both indoor and outdoor, the sauna wasn’t very hot."
• "However, the spa area was cold. Sauna, was not even close to warm."
• "The relaxing areas are way too cold."
• "The steam room had a broken door that let hot air escape and sauna lacked heat."
• "Cold sauna and hot tubs. Bugs crawling round the swimming pool steam room."