Pizza Express Reviews Summary

Food Quality

Pros:

• "The food was outstanding (especially the base of the pizza)."
• "The hot spiciness of the toppings melded impeccably with the tangy tomato base, creating a burst of flavours that was simply mouth-watering."
• "The garlic bread was crisp, perfectly toasted, and delicately seasoned with garlic."
• "Really nice pizza, which is a given for a pizza express."
• "The crust is perfectly crisp on the outside while still being soft and chewy inside."
• "Their tomato sauce is seasoned just right with the perfect blend of herbs and spices."
• "Food was tasty as always too!"

Cons:

• "A truly awful pizza and nowhere near worth the £14.25 it cost."
• "Food was ok, nothing spectacular."
• "After we said we wanted the starters we'd ordered, the pizzas were clearly kept warm so that when they arrived 20 minutes later, the bases were soggy & the toppings dried out."
• "A £12.95 Lasagne served and tasted like a reheated 99p frozen one."
• "Pizzas approx 70% of their original size but prices 30% higher."
• "Kids menu was sufficient but the bolonaise was heavily tomato'ed and slightly acidic in taste."
• "Pizza was a little overdone."

Service

Pros:

• "We booked a table and could not fault the food, wine or service at all."
• "Great location and atmosphere. Fantastic friendly service on every visit."
• "Staff were great at Pizza express in Kendal, Alex very good."
• "All staff are always efficient and ensure incredible service is delivered."
• "Very friendly and helpful. Our party had dietary needs and allergies and care was taken."
• "Service is quick and our server Olivia was really cool."
• "Excellent service by Olivia. Definitely will be back again - next time I return to the Lake District from Australia."

Cons:

• "However our waitress was quite rude and grumpy."
• "Terrible service .. Would I use again . NO ! NO No.. Placed order a deliveroo order at 19.30 and still have yet to receive order."
• "Poor service. 20 minutes without any service or order requests."
• "Painfully slow service by the staff, and watched 2 couples sit, read the menu, and depart before the waiting staff could be bothered to see them."
• "Service was unfortunately slow due to there only being 2 staff to cover an entire restaurant."
• "Absolutely appalling service. Not only have they thrown away three pizzas but left our seven year old hungry."
• "Stony faced distracted waitress, I know you're tired, fed up of the customers & don't get paid much but you're waiting on so be friendly, it's your job."

Atmosphere & Cleanliness

Pros:

• "Lovely place, nice and clean and not very busy on the Monday night that we booked."
• "This local pizza joint may look small and unassuming from the outside, but they serve up piping hot, cheesy goodness with every slice!"
• "I'm lactose intolerant and very much appreciate being able to have the dairy free cheese on my pizza."
• "A lovely warm atmosphere, and a great place to eat."
• "Lovely Vegan pizzas (dedicated vegan menu) and staff who are very attentive and helpful."
• "Had a lovely lunch here on a rainy day. The restaurant was bright, airy and modern. The service was good."
• "The place appears to be clean and tidy."

Cons:

• "Air con v cold we had to keep jackets on."
• "Fix the ceiling leak too."
• "Everything that could have gone wrong went wrong. The wrong starter was delivered for my partner. The wrong main arrived for me."
• "Very odd atmosphere. Staff were turning walk ins away even though there were LOTS of empty tables."
• "However it took a while for our plates to be cleared and there were quite a lot of shouty kids, I wouldn't recommend it if you want a peaceful meal."
• "Pizza was nice but air con chilled it before we finished."
• "Music in restaurant was slightly annoying - this was probably because the restaurant was quite empty at the time."

Value for Money

Pros:

• "The prices are very reasonable, especially considering the generous portions."
• "The prices are great. Even more so with the loyalty programme."
• "I was pleasantly surprised with excellent service, very good pizza's, and very fair prices."
• "We spent just under £55 for 3 courses for two including drinks."
• "Great food and friendly staff. We enjoyed 3 courses and a drink for around £53 for two."
• "We decided to use some Tesco Clubcard rewards at Pizza Express and we thoroughly enjoyed our meal."
• "Great pizzas and friendly service ... go for 'lunch' (which lasts until 4pm) and get a better deal."

Cons:

• "I think that the price is way too high A simple plain pizza is over £7.00 and the Starters are way too expensive."
• "Overall expensive for a very average experience."
• "Good Food nice staff slow service. That's the only good bit sorry drink prices are appalling we went 4 adult 2 children and the drinks more than doubled our bill."
• "Staff were lovely but wine was not cold and had to send my dessert back because it had a hair and an insect on it."
• "Paid £15.35 for a duck pizza delivered...arrived within time but omg talk about a small lightweight pizza...hardly any ingredients on there."
• "The worst value takeaway I've ever had - £34 for a pizza that was so light it seemed the box was empty."
• "Does lose one star because the strawberries and chocolate dessert was a fiver for exactly 5 strawberries... very overpriced."