Pizza Express Reviews Summary

Service

Pros:

• "Staff very friendly and helpful."
• "Extremely friendly staff and an enjoyable atmosphere that doesn't feel crowded even when the restaurant is full."
• "The server was lovely. An Italian woman with such a good sense of humour."
• "Staff were great and informed us that they were lagging behind, as they were understaffed."
• "The service was friendly / chatty and lovely with my two boys."
• "The service from the boss Markie and Evie was impeccable."
• "The service makes the difference. Fast, kind, and dedicated to the customer."

Cons:

• "so slow!! took over half an hour to even take our drinks order and a further half hour for them to actually bring our food which wasn’t worth the wait!"
• "Service was terrible, this is our fourth visit this year, we have never been disappointed up until tonight."
• "Horrible woman very unhelpful tonight on the front desk, didn't even try to seat my family, said it was fully booked but tables where free all over obviously couldn't managed the amount people we asked to sit."
• "After booking a table for my sons birthday we had to wait 30 minutes to order our drinks as nobody came to our table."
• "Staff hanging around in kitchen and not serving tables."
• "The waiter forgot a couple of our drinks."
• "She also told us our negative review would be deleted by the manager."

Food Quality

Pros:

• "The pizza as expected is to a high standard."
• "Just celebrated my nieces birthday at Pizza Express, food phenomenal, staff phenomenal, our waitress Poppy was very considerate with our families dietary requirements, over all 10/10 experience, 5 Stars!"
• "The pizza dough was delicious and the pepperoni was tasty."
• "The food was amazing, great portion sizes and the ability to take leftovers home was nice to have."
• "Nice mains, the pasta and pizza are all good, as always."
• "Food was great."
• "The food is great. The crust is thin and light (we had the Romana). The lasagna is delicious as well."

Cons:

• "Edible? Just. Enjoyable? No. Worth £40. Certainly not."
• "3 out of 4 pizzas were overdone, the lasagne was poor, the cannelloni was nasty."
• "The texture of the pasta was disgusting, almost crumbled in my mouth."
• "Food was pretty bland but edible apart from the burnt cheese on the outside of my wife's calzone."
• "The chips were like hash browns with way too much herb on, they got left behind as none of us 4 liked them."
• "One of our starters had to be sent back because it was burned and a couple of the pizzas were also quite charred."
• "We ordered 2c spaghetti bol.. there werrnparts that were cold and some super hot that showed it was microwaved."

Cleanliness

Pros:

• "This restaurant was clean and tidy with lots of space between tables."
• "Toilets small but clean."

Cons:

• "The place was cold and the glasses on the table were dirty."
• "The pizza cooking area which I could see was disgusting food covered plates sat right next to and touching clean plates."
• "Dirty glasses, weird servers that just flop straws on your table instead of giving them to you like a human being."
• "Dirty place, felt gross eating here... Floor dirty, big chunk of old pizza under our table."
• "Tables felt greasy and 2 of the 4 glasses on the table were dirty."
• "Restaurant decor is avit worn and tired, damaged flooring and walls and very dusty ceiling lights and shades unfortunately."
• "Unkept, unhygienic workers."

Management

Pros:

• "Manager and staff polite, organised and friendly."
• "WEll welcomed by assume was a new manager service was great."

Cons:

• "This place, which isn't cheap, is best avoided."
• "Completely shocking to be honest. Organisation was all over the place, service was inconsiderate, no respect for the restaurant's property."
• "The manager looked disoriented, the restaurant was so full but there wasn’t the staff to match the amount of customers in the restaurant."
• "Incompetent managers who are more than happy to charge you for a meal twice but failed to refund you after saying they will refund the 1st charge."
• "Ridiculous management of a business."
• "The guidance in Pizza express are too bad they look like they were trying to make us fools by making us spend more."
• "The waitress told me the new manager is called Paul and when he come over he was nor helpful or any use got our order wrong and he blamed us!"

Value

Pros:

• "Food phenomenal, staff phenomenal."
• "The food was lovely and having the app really saved us some money."
• "Free parking."

Cons:

• "Mega expensive I expect good service."
• "Food quality was good, but very pricey for what it is."
• "The portions are really small as well so its not really value for money to be fair."
• "Very over priced for what it is. Pizza choice is poor and bases so thin as to give no taste whatsoever."
• "£50 for a burnt ready meal, a very ordinary pizza, a pasta dish and a few dough balls served after 1 hour I feel is a total rip off."
• "I was unimpressed with the price of the food compared to the quality.. overall I will cook at home next time."
• "Amazing pizzas BUT beware of soft drinks and starters they are EXTORTIONATE!"