On The Waterfront Reviews Summary

Location & Setting

Pros:

• "Great location on Exeter Quays."
• "Also, sitting outside in the summer next to the canal is truly gorgeous."
• "The setting is absolutely perfect, next to the river and catching the sun at its best angles."
• "Great atmosphere down on the quay."
• "Lovely setting right by the river, and very modern decor, with arches filled with nice tables."
• "The location, right on the waterfront, provides a stunning backdrop to the dining experience."
• "Set in the Stunning Exeter Quay, where there has been extensive regeneration (of the whole area) which is now looking fantastic."

Cons:

• "Most of the seatings are inside - a little not ideal, as we couldn’t see the nice view, but it was a bit cold to sit outside."
• "It was a bit chilly inside but due to the size of the place and the fact its not exactly a busy time of year with lots of bodies to warm it up, it didn't ruin my visit."
• "It gets a tadge chilly of an evening if your sitting outside as we do."
• "The atmosphere is a bit dead though (if you are inside) with all the Social distancing it’s hard to have a buzz."

Service

Pros:

• "Our assigned waitress was amazing and was extremely helpful and polite."
• "Great service in the restaurant too."
• "Staff were all friendly, professional, and attentive."
• "Very good table service, order at bar look at your table number, inside and out tables."
• "Staff were friendly & attentive & were happy to take the cake her husband bought for her to the kitchen & later brought it out, candles lit."
• "Really helpful staff who took care to double check allergens which was really appreciated."
• "The customer service was spot on even though it was very busy."

Cons:

• "No one checked to see if we were happy with our meals and no cleared our plates."
• "Absolutely terrible service. All of the waiters seemed incompetent."
• "Horrendous service, average food."
• "The service was polite, but hardly attentive."
• "The staff didn't check in on us all evening we kept trying to get their attention or had to go to the bar for drinks."
• "Waited 40 minutes for our food, asked a waitress to check on it but never came back to us."
• "Very slow service. We waited a long time for someone to serve us drinks and even longer for food."

Food Quality

Pros:

• "Pizza was lovely, really well made and delicious."
• "The food was outstanding, fresh and portioned generously."
• "Food was delicious and served quickly."
• "Very nice pizza, lovely gentlemen serving and gorgeous setting."
• "Food was tasty, especially the pizza."
• "Really good pizza, mine was gluten free and whilst small, was delicious."
• "The food itself was fantastic, the range of pizzas available was brilliant."

Cons:

• "The buffalo chicken had basically no sauce or flavour and the crab sandwich was merely so-so, the crab didn't seem fresh."
• "Awful gluten free pizza. The Gluten free option is actually a pre prepared base not freshly made."
• "Been here a few times and food has always been great but went today and burger was overcooked and only about 10 chips on our plates."
• "Pizza was tasteless and the bass tasted and felt like a store bought one."
• "The pizzas were nothing like I have had before there. Very soggy base."
• "Food other than Pizza... was bland and not to the same standard and very expensive for basic food."
• "Dried out, overpriced food that took ages to be served despite pre-ordering."

Value

Pros:

• "Very reasonably priced and great atmosphere."
• "Prices were reasonable."
• "Great value for money, certainly beats some other local eateries we visited over summer."
• "All-in-all, good food and drink, and reasonable prices overall."
• "Reasonable menu variety with even more reasonable prices, definitely recommended!"

Cons:

• "It’s quite expensive (guess that comes with the location)."
• "£70 for 4 pizzas zero cheese, zero flavour, very sparse toppings and waver thin."
• "It was quite expensive for what was on offer."
• "Ridiculous prices that weren’t reflected with what you were served."
• "Maybe I was expecting too much for £22 but I wouldn't be visiting this place again unfortunately."
• "For the price of a hefty 42 quit. Won't be going again as know a lot better places."