Franco Manca Exeter Reviews Summary

Authenticity of Pizza

Pros:

• "This was the most authentic Italian pizza I’ve had in a long long time!"
• "Honestly, the sourdough base is incredibly delicious and toppings generous and mouthwatering."
• "The pizza here is delicious."
• "From an Italian point of view, this is the best pizza you can find in Exeter."
• "Had Tomato, garlic, oregano, capers, olives, Cantabrian anchovies & mozzarella pizza. I was amazed at the taste."

Cons:

• "Unbelievably overrated. Pizza was so unauthentic."
• "The pizza itself was plain and extremely burnt."
• "I really wanted this place to be good, I love sourdough pizzas. But I was very disappointed with the taste of pizzas in Franco manca."
• "The pizza was very bland, dry sourdough base, really disappointing."
• "Pizza here is amazing, on the same level as those I've tasted in Naples and Rome. If you're from Glasgow it's on the same level as Pesano."

Customer Service

Pros:

• "Ash & the rest of the staff that served us this evening were super helpful & friendly!"
• "Our server, Lucy, deserves a raise and is without a doubt a credit to the restaurant/company."
• "Super friendly staff, service with a smile and nothing was too much trouble."
• "Service was great fast and responsive."
• "The team looked after us throughout. Kadie and her colleagues were amazing."

Cons:

• "It took a very long time to get our order, and to pay when we were leaving."
• "Very slow service. Even though restaurant was half full. 40+ minute wait for food."
• "As we were suggested seats, my other half asked which ones were available and the waitress responded 'those, go' and waved us forward. Which was incredibly rude."
• "Food was okay, but customer service was poor. The lady who saw to us told us to wait 5 minutes, but then had forgotten about us."
• "Never have I had Franco Manca until I was recommended to come here by a friend... but I don't want to come again... the service was poor."

Delivery Prioritization

Pros:

• "No positive excerpts found regarding delivery prioritization."

Cons:

• "A big issue is the prioritising of Deliveroo and others. The amount of delivery guys in and out in a short time was immense."
• "What infuriated us was that there was a constant stream of Deliveroo drivers going in and out throughout this whole ordeal."

Value for Money

Pros:

• "Friendly service, good pizza and reasonable price."
• "Good value and good service!"
• "With Franco Manca is hard not to get bang for buck and this one was no exception."
• "Great pizzas and even gluten free. Lovely helpful staff too."
• "Excellent staff, and we all enjoyed the food. A review on here warned of the pricey drinks, which really were top dollar. We had tap water which was perfectly acceptable."

Cons:

• "The only thing that I think is a bit cheeky is the 'optional 10% service charge' that is automatically added to the bill."
• "Very interesting menu made with local ingredients. We were able to get a table without booking next to the window. Menu is limited but very good. Beer is very expensive for what it is - over £4 for a 330ml bottle - go with bottled water."
• "Pizza Express turned us away from empty tables citing a very complex C-19 protocol. Quick internet search put us straight onto a table at Franco Manca and upon eating the pizzas and drinking the craft beers we quickly became Franco Mancans. No wonder Pizza Express are closing restaurants and FM opening new restaurants............."

Dietary Accommodations

Pros:

• "When it came to ordering she was most polite when I queried the food due to dietary requirements."
• "We needed a table for 8 without a booking and needed serving ASAP to get back to a booked event. Franco Manca were very accommodating and provided food and drinks in a timely manner with a friendly smile."
• "Today was our first visit to Franco Manga. Our server Lucy was wonderful, super helpful about my gluten free requirements and attentive and friendly all through lunch."
• "I was also very pleased with the lactose free options available."
• "Waitress was very slow. Must have been sat at the table waiting to order dessert for about 20 minutes before she even acknowledged us, despite there being only a handful of other customers, at which point we just asked for the bill instead."

Cons:

• "Had dinner here recently. Mostly pizza and salads on the menu. Wasn't really impressed with the menu as I like meat but don't eat pork so there isn't any other meat option as a main."
• "No negatives excerpts found specifically addressing dietary accommodations."