"Your staff are a credit to you and the store looked fabulous this morning."
"I do my food shopping at about 8am on a Monday every week without fail Lucy is on self service machines, always very pleasant helpful and nothing is too much trouble brilliant start to a Monday."
"Fantastic customer service, thank you."
"A lovely lady went above and beyond to try and find the skirt even searching if it had been misplaced on other rails."
"Lovely Catherine served us. I usually go to her checkout because she is very nice and polite to all her customers."
"Christine deserves the recognition for her superb customer service skills - will be returning."
"The staff are helpful pleasant & polite."
Cons:
"When I asked the young girl on the till where all the sandwiches we're, she was very nonchalant, not bothered."
"They need to work on customer service!"
"Most of the mirrors seem to have been removed which is very unhelpful when you can't try anything on."
"Went to the cafe this morning for some coffee after a bit of shopping and was greeted with a rude and miserable woman at the tills."
"This cafe is overpriced and has a very Rude and unhelpful man serving hot drinks."
"Also all the of interactions I have seen between staff and management have been awful as the staff are ordered around with no respect or care."
"Nick ? Seemed like he was a little impatient with me and not a smile for miles… not a very nice ending to a pleasant little shopping trip."
Store Layout & Accessibility
Pros:
"Lovely big store and very tidy."
"Nice store, large but not too much so."
"It's the nearest Marks & Spencer to my home. It provides plenty of free parking."
"The bonus of having a large free car park which is shared with the adjacent Tesco store!"
"M&S at Handford Dean is a large and roomy store. It is well laid out."
"The layout of this store is great and it's always very clean. Plenty of choice for food, home and clothing."
"Really good large supermarket. Well laid out and with Tesco next door between them you can get nearly everything you need."
Cons:
"Nice store, large but not too much so. Only criticism: if I want to buy let's say trousers, then I want the trousers all in one place, not all over the store according to collection style."
"The store was unpleasantly cold even in the clothing sections."
"The tables in the cafe's are too low for my wheelchair."
"The store is huge which means it has an enormous range of stock and a cafe should you wish to stay for food. However, it was too big for mum and dad."
"Not at all disabled friendly!"
"Only have 1 disabled changing room and others are tiny so is you have a pram with you, you have to leave the door open giving you absolutely no privacy."
"Latest store rejig makes it even harder to find what you are looking for."
Product Availability & Quality
Pros:
"Always a pleasure shopping at my favourite M&S. Fresh food and veggies and has got my vote for the tastiest meal deals."
"Food always good including the dining restaurant."
"The plant kitchen range is competitively priced and very good quality."
"Cakes, under domes, looked lovely."
"The quality of the food is excellent."
"Usual M&S quality and value."
"Love M&S Food Hall, its second to none and the one at Handforth Dean is especially good."
Cons:
"Shocking availability on bedding- obviously not bothered about keeping up stock levels."
"I couldn't find a simple white wired unpadded bra in my size."
"Half of the things I needed they had sold out of, people had scattered food all over the shelves so it was all untidy."
"Poor choice from M and S and I see from other reviews not the first time."
"The supermarket food I require is often out of reach and home delivery is not an option."
"The food arrived stone cold which was strange as it was all microwaved before service."
"I am so fed up of' buying stale bread from the M&S 'fresh' bakery at Handforth."