Three Elms Reviews Summary

Atmosphere & Decor

Pros:

• "The Three Elms is a great pub! Brilliant atmosphere, so good for a night out as well as a meal out with the family!"
• "The room was very well decorated for Christmas, the atmosphere was welcoming and homely."
• "Love this pub the atmosphere is always good and everyone is so helpful."
• "Always love the food and atmosphere here."
• "Came here with my partner during the week, lovely quiet atmosphere, great social distancing rules."
• "Lovely surprise to see a number of TV showing sport."
• "Great set up of tables. Love love the locations of TV.S for all the sports etc."

Cons:

• "The decor of this place is well overdue an upgrade it feels dirty and uninviting."
• "The place is dingy, dark and is in need of refurbishment. The service was appalling."
• "It was like being in the restaurant of Fawlty Towers."
• "The building looks so sad. The letters on the signs at the front of the building are falling off."
• "The decor and general cleanliness let it down. It’s old and tired and long overdue a refurbishment."
• "The seats are grubby, fraying or have holes and chunks of foam out of them."
• "The chairs are ripped and taped together the table numbers are taped to the table."

Service

Pros:

• "The staff are really friendly."
• "Staff friendly and helpful."
• "Service was amazing, food was amazing (large portions) we always struggle to entertain our 3 young children for the duration of a meal but the staff at the 3 elms had thought of everything."
• "One of the staff who's name is Lee Griffiths is outstanding !!!!!"
• "Service great from entering the door."
• "Staff were all super friendly and helpful, even thought it was super busy and they were clearly rushed off their feet!"
• "Employees are fab, James especially, who has the patience of a saint."

Cons:

• "However servers are ok ok. They check you at beginning about food order, but that was it."
• "Service was very poor dirty plates left on the table for the length of time we were there."
• "The manager, didn't care."
• "Waited 45 mins for the table to be cleared, after main meal and before desserts."
• "The manager of this pub is absolutely appalling! His attitude is disgusting and in my opinion he should not be running a pub!!"
• "No sign of anyone in charge or keeping an eye or steering staff."
• "It was a terrible experience and will not be returning."

Food Quality

Pros:

• "Visited for my sons birthday meal. Plenty of choice with the children's menu, food arrived quickly and was lovely."
• "Food came quickly and was really tasty."
• "The food cannot be faulted. The prices and standard of food are amazing and plenty of it!!"
• "Absolutely lovely food, very large portions which was great because we were all starving."
• "Most importantly- food is scrumptious!"
• "Food was beautiful as always."
• "Food was so delicious I came back twice to this place during my stay in Cardiff for 2 weeks!"