The Blackwater Stream - JD Wetherspoon Reviews Summary

Staff and Service

Pros:

• "Friendly staff greeting upon entering."
• "The staff are swift!"
• "Worker's are almost always polite."
• "Staff always friendly and helpful with a good atmosphere when we have ever been."
• "ALL staff were polite and still had a smile on their faces despite the hectic morning."
• "The service is always excellent here."
• "We all enjoyed our meals and the friendly service."

Cons:

• "Staff seems a bit bored and not really in the mood of making eye contact."
• "Really poor attitude of manager! Argumentative, rude and loud when I requested that meals of a different cooking time be served together!!"
• "A very rude young girl brought us out a wrong meal."
• "The first impression I got was not enough staff, table's were left uncleared, food on the floor under the table."
• "Service was VERY slow and we parked in the car park which is owned by the pub so we thought if we are spending money in the pub parking would be free but after spending money on food and drinks for our family in the pub they are now charging us 45 pounds for parking in their car park which is owned by them."
• "The staff members look lost and most of them walking around and only one person at the bar."
• "Manager was really nonchalant, hit a kid in the head with a drinks tray, didn’t even apologise."

Food Quality

Pros:

• "The food was also hot."
• "Typical English pub serving freshly cooked massive breakfast."
• "Drinks are extremely reasonably priced and food is good for the cost."
• "Meal really nice and hot."
• "This is our local answer the food is good and delivered in good time. Value for money."
• "Great food at really affordable prices served within good time with a smile."
• "Compliments to the chef. Superb food."

Cons:

• "A little below standard for 'spoons."
• "Quick service but my burger was so dry didn't have high expectations but couldn't even cut through it."
• "Ultimate Burger oily."
• "Beans not even warm."
• "Had a burger meal 5 days ago portion size a joke burger was dry tasteless."
• "However visited later in the week and wouldnt recomend the fish and chips. Over cooked and dry and the steak very fatty."
• "Had a few issues with very dried out chicken in past."

Cleanliness and Atmosphere

Pros:

• "Good atmosphere most of the time, fairly reasonable, but standard weatherspoon's food. Friendly staff."
• "Standard wetherspoons, busy & hot inside the pub but lots of tables outside too, they were just full. Food good value & staff working hard to provide good service."
• "It’s great that each spoons is unique and has interesting bits of history dotted around, photos, books and drawings."
• "Lots of outside tables at front overlooking high street and at back overlooking car park."
• "Pub was quiet though, and we got a table easily."
• "The outdoor area is lovely at sunset, and all the greenery around, that is protecting the terrace from the road."
• "Suntrap beer garden, although it's on a main road the hedges around it block the view of the road and you don't notice you are sat on a main road."

Cons:

• "Tables are not exactly thoroughly clean."
• "The first impression I got was not enough staff, table's were left uncleared, food on the floor under the table."
• "Very dark inside even in daylight."
• "The place could be cleaner, tables not kept clean and the knives and forks were not clean had to take them back."
• "The restaurant shows signs of dating, the table numbers are never apparent and the overall cleanliness is poor."
• "The old fashioned decor could be better and the chairs and carpet could be upgraded but for what you get I'm not complaining."
• "Not cleaned between customers and ladys toilets are always disgusting."