"Fantastic service, came out within an hour of me calling."
"Really helpful, polite and prompt service, came within the hour."
"I had a leak one night after a failed DIY attempt and Emergency Plumbers were very helpful. They turned up within 30-40 minutes from calling."
"Used these guys in December, had someone out within the hour which was amazing."
"Tony and his colleague arrived within time set."
"Responded promptly late at night and ensured safety."
"Emergency plumbing issue left me with no water, he saved the day and went out of his way to fix it on the day when most companies would’ve left it until the next day."
Cons:
"I called on Friday afternoon and was told to expect an engineer between 3.30 and 5.30. I was then told 20 mins later it would be Saturday between 9 and 12. I was then called to say between 11 and 2. I called back to see where he was and was told to expect them by 3 and that I was next. I have now been called and told it wont be until 6pm!! Needless to say I have cancelled!!"
"These guys are absolute crooks. Please avoid them at all costs. I had a burst pipe, charge out etc was £184. They didn’t have the necessary parts to resolve there (after arriving two hours late) and then but assured me I’d be first on the list the next day. A no-show…"
"Called at 8.30pm with a leak from the boiler dripping through to the floor below. Said they would be out within an hour. No one had turned up by 10.30."
Professionalism and Skill
Pros:
"Very professional and friendly, worked hard to find and fix the source of a leak at no additional cost to the call out fee."
"Tony gave great advice and did excellent work. Really good at keeping us in the loop and explained the problem really clearly."
"Tony is a diligent, conscientious and thorough plumber and I felt confident in the work he was doing."
"the plumber that came to our house on an emergency was incredibly professional and had amazing expertise."
"He did a good job and left our place really clean after offering to do it."
"Tony wasn't even called out for that reason, but it was ridiculously impressive how easily he figured out when the source was."
"The guy who fixed the leak was really clear with his explanation of what was going on and did a neat, quick, thorough job."
Cons:
"On complaining they offered me an insultingly small refund. On refusal of the measly offer I was almost encouraged to make a complaint."
"Sadly, I can’t leave a good review at all. They did come out quickly and it was New Year’s Eve so from that perspective they are responsive etc but the technician was unfamiliar with our Intergas boiler."
"However 20 minutes after leaving, the toilet continued to leak."
"Do not use this company they rip people of 220 pounds in the flat less than an hour refused to tighten taps said they came to say what the problem was but not do anything."
"I’m sure it’s down to the professionalism of the plumber supplied but this is unacceptable- no refund or resolution around month or so after the issue."
"Do not use this company! They send unqualified 'plumbers', spend hours trying to figure out the issue, bodge the job, try to overcharge what they originally quote you and overcharge you for parts."
"Sadly, I can’t leave a good review at all... the technician was unfamiliar with our Intergas boiler but disinterested in looking at the manual."
Customer Service
Pros:
"Excellent service. They responded very quickly on the phone and after explaining my issue they gave me a price and time."
"Really helped on phone at night. I knew something was wrong and pressure was high and I took photos and he told me what to check and do and sorted it out."
"I highly recommend these guys and will be using them for all plumbing repairs from now."
"Definitely recommend thanks"
"Tony gave me some very kind and helpful free advice late on Sunday night, giving me a temporary solution to a problem with a toilet, to get me by until I could get a more permanent fix."
"Gave good advice or avoiding future issues. Very reasonable price too considering Sunday evening call out."
"He is brilliant in communication and always comes back regarding any enquiries."
Cons:
"Wasted over 2 hours when I could have been talking to someone useful. Don't bother with this unreliable company."
"If you use this company watch out for the charges... So £258 to visit, take a Bath side off, tighten a fixing. Total time in the house around 30 min."
"It's a big con! I know because I asked a couple of legit plumbers afterwards."
"We were in shock! They want you to agree a service contract, you do it cause it's an emergency and then they put on VAT, admin costs and 2 hours of work for a 10 min job and send you an enormous bill!!"
"Just a heads up they want your money before they even show up and do any work....!!"
"DO NOT USE. Seriously overcharged."
"This company brings a whole new meaning to cowboys and beware they also trade under the name Southwest Plumber."