AJ Barnes Plumbing and Heating LTD Reviews Summary

Professionalism

Pros:

• "Have been using this firm for annual boiler servicing for three years now: very efficient from initial phone call, to punctuality and politeness and professionalism of the staff."
• "A great job done well by a professional who I would not hesitate to have again to do my yearly boiler service."
• "They are extremely professional and keep you informed of every aspect of the job."
• "The team were so professional and very good at what they do."
• "What professional crew, everything has been done with care and confidence."
• "Very professional and solved my leaking bath waste expertly."
• "The work was carried out quickly and to a very professional standard."

Cons:

• "Not a great experience. Called Barnes to make an enquiry, after a very long period of the line ringing at the other end a gruff voice answered with something unintelligible."
• "Apart from that, no manners on the phone asking 'where's the boiler' instead of 'what's the address' and assuming the customer would answer the question appropriately."
• "Just called saying they need £115 before they come out to me because they are busy."

Reliability

Pros:

• "Andrew came within 24hrs of us first contacting him."
• "Excellent communication, very prompt and reliable."
• "I had to trust him and he didn't let me down."
• "Very responsive to our emergency call out = expert tradesman, thorough work completed and excellent customer service."
• "AJ Barnes responded to my call immediately and had replaced my boiler by the next working day."
• "They arrived promptly every day and the work was done with the minimum inconvenience."
• "As always AJ Barnes were efficient, professional, responsive and on time."

Cons:

• "I give them 3 stars because they fitted our central heating within a day, but now we need the boiler serviced to keep the warranty going they have let us down."
• "I then gave up and sent an email via their contact form on their website, and have had no response over a week later."
• "They didn't even have the courtesy of letting us know or trying to fit us in another day."

Quality of Work

Pros:

• "Everything was top quality!"
• "The work was top quality, completed in just a day with minimum disruption."
• "The guys are punctual and professional and the end result is stunning!"
• "The finished project was outstanding and the degree of professionalism and knowledge was second to none."
• "The job they did was excellent and we are very happy with the result."
• "Our new bathroom is modern, light and extremely high quality, excited to utilise this new space!"
• "We are very pleased with the finished bathroom and so happy that the work was completed by AJ Barnes."

Cons:

• "I had already decided to look elsewhere to get the fan fitted, and this merely confirmed my decision."
• "I was given a ridiculous price for the fan (which could be reduced by over £50 with a 2 minute internet search)."
• "Yes, a clip could have been a few mm higher, yes, the floor boards could have been cut to my standards but, it doesn’t matter because these guys delivered what they said."

Customer Service

Pros:

• "Really friendly service and Matt worked hard to find the leak and replace the pipe."
• "Definitely would recommend and will be using their services again."
• "I can definitely recommend Barnes Plumbing to anyone who wants a great reliable plumber."
• "I was most impressed and would recommend A.J.Barnes to anyone considering having a similar job done."
• "Highly recommend these guys!"
• "Will definitely use the company again for future jobs and would definitely recommend to others."
• "I would highly recommend and will definitely use AJ Barnes for any future work."

Cons:

• "Once a payment has been made for the work carried out yesterday and looking at a noisy boiler, we will provide a quotation for the work to the boiler and a date in the future."
• "Although it’s not quite finished, flooring to go and hang the massive mirror to hang, I love it and the standard is top notch."
• "They even tidy their mess."