John Wood Plumbing Heating & Renewables Reviews Summary

Professionalism

Pros:

• "John provides an excellent service, he's very thorough, knowledgeable, neat and reliable, always leaving work areas clean and tidy."
• "He was professional and had an eye for detail."
• "John is very professional, reliable and personable."
• "John is exceptionally professional and well informed. He keeps up with all the latest technology."
• "He is professional, knowledgeable, friendly and efficient."
• "John is very methodical, reliable and professional and an expert in his field."
• "John is the most trustworthy and professional tradesman you’ll find."

Cons:

• "Sadly on closer inspection the boiler had come to the end of its life, had a massive crack in the top of the heating chamber which John showed me."

Quality of Work

Pros:

• "The boiler is great, being almost silent in operation, and delivering huge volumes of hot water on demand."
• "Brilliant Service! The finish of the work was to the very highest quality. All work was carried out on time and without any problem."
• "Had a new boiler installed by John recently, very happy with it. All work is to the highest standard and is very neat and tidy."
• "Every aspect of the job was explained very well and his quality of work is excellent."
• "His work is to a very high standard and on time."
• "The standard of work was really good quality and they took the time to explain how everything worked and also were very neat and tidy."
• "John installed the whole central heating system inc boiler, radiators etc and services the boiler yearly and cannot fault his workmanship."

Cons:

• "Should anyone take note of todays date they would indeed see it is Christmas Eve. I woke at 6am to a cold house with a faulty boiler."

Customer Service

Pros:

• "John is so very approachable and nothing is too much trouble for him."
• "He genuinely wants the customer to get the best out of their system."
• "John is very approachable so if there is something you're unsure of during a heating installation or work he is carrying out he will explain it to you."
• "He explains the work in terms that us mere mortals can understand."
• "He clearly explained the options and the pros and cons of the different options."
• "If he hasn't been unavailable to take the call he always rings back at his earliest opportunity."
• "He was very professional and super friendly and chatty."

Cons:

• "He come to service my boiler and on close inspection found out it wasnt working well at all."

Reliability

Pros:

• "Despite having a jam-packed schedule, he was able to move things around and free up a day to fit us in within a week."
• "We will always use John for any work that needs doing plumbing and heating wise as he is always reliable and reasonably priced."
• "John is reliable, competent, caring and we have complete confidence in his work."
• "At all times he has been the utmost professional, approachable and reliable."
• "He is switched on, organised and reliable and very friendly too."
• "John promptly and professionally serviced our boiler to a high standard."
• "Great service from John. Went out of his way to come look at my faulty boiler late on a Friday night."

Cons:

• "Working in tourism maintenance I have been using John regularly for close to 2 years now as a reliable and trusted back up."

Value

Pros:

• "Price is very competitive, overall can't fault his services at all."
• "Great quality work and a great price too!"
• "John fitted me in at short notice, offered excellent advice (that saved money) and was utterly reliable, professional and affordable."
• "He offers competitive pricing on all his work and has so much knowledge - giving me advice on anything I ask him related to heating and plumbing."
• "He turned up on time, did a very thorough job and for a very reasonable price."
• "Very reasonably priced too."
• "I recently moved to Scarborough and working with a limited budget, l was shocked at the quotes l received. Thankfully l contacted John Wood and was pleased with the competitive price he gave."

Cons:

• "I’ve been having issues with my pipes to my boiler and John came out and did a really good check explained things clearly what might be needed."