"I HAVE JUST BOUGHT A HYUNDAI IX20 FROM THIS BRANCH, THE CUSTOMER SERVICE HAS BEEN FANTASTIC ESPECIALLY CRAIG WARDLAW WHO DEALT WITH MY SALE."
"Our advisor, Dale, was friendly and extremely helpful and continued to be throughout the whole process."
"Paul was professional, friendly, knowledgeable and knows how to make his customers feel welcome."
"The staff were so kind and welcoming and not pushy! All super friendly and Craig explained everything well to me, with this being my first car!"
"Darren Maxwell and his team have looked after my family multiple times and provided great customer service."
"The customer service from Gemma at Macklin Motors was excellent."
"I highly recommend Macklin Motors Hyundai - Edinburgh West."
Cons:
"We had an absolutely awful experience with this dealership."
"Communication is TERRIBLE from their staff and I want to warn people of how unprofessional and unreliable this dealer is."
"Will never be using them again due to the poor customer service."
"I have never experienced terrible customer service like I have from this dealership."
"The customer service was so arrogant, dismissive and rude - to the point that we couldn't deal with the service manager any longer."
"These service has been awful, now I realise why people say don't go to the dealer."
"The most awfully customer service."
Sales Experience
Pros:
"Very happy with all aspects of organising my new lease having been well looked after by Craig Wardlaw."
"We purchased our second car (Kona) through Macklin Motors Hyundai back in November and couldn't be happier."
"Thinking of buying a car look no further than here."
"Amazing customer services, thanks to the entire sales team at Edinburgh west Hyundai."
"I just picked up my new Hyundai I10 N line and must say I received excellent customer service."
"Car selection was good, they even brought in another car from group stock."
"I'm very happy with my experience and would definitely go back."
Cons:
"Unbelievable, was sold a used Skoda Fabia S. When I test drove the car I asked to be sure, if it had air conditioning. The salesman almost laughed and said 'Yes of course'."
"Sales are ok(saying that 2 and a half months after purchase I still do not have an invoice with correct VIN number or V5 document)."
"If you are thinking of buying a new Hyundai, don’t buy it from here."
"Not good, cars are way too expensive than the other showrooms and they will do the credit check without asking you."
"I left disappointed that there was no wriggle room from a salesman who was only partly interested."
"Salesman couldn't care less. We turned up to do a booked test drive to find they didn't even have the car available to drive."
"Dealer ignored my notice of a weird sound from the back of the car in test drive, dismissed it as the temp plate."
Service and Maintenance
Pros:
"Good personal service, keeping in touch with updates about our car order."
"I visited the garage recently. I spoke to the Parts Manager Charlie who sold me a bulb then fitted it for free."
"Macklin Motors at Edinburgh West has been superb at every step."
"Excellent service received here - my car had warranty fixes and the Service Manager Nicola and her team took care of all extremely well."
"Thanks a lot Macklin Hyundai Edinburgh west team for getting my car serviced to the high standards."
"My car needed a replacement wheel bearing and Macklin Motors were superb."
"Had a service and mot carried out recently very impressed with the service received the service manager even made us a coffee while we waited."