Gascoigne-Pees Estate Agent Redhill Reviews Summary

Category: Real estate agent Redhill

Address: 41 High St, Redhill, RH1 1RX, United Kingdom

Phone: +441737400072

Rating: 4.9

based on 143 reviews.

Customer Service

Pros:

"Sarah the branch manager has been fantastic, always available, thoughtful, cheerful, professional and very competent."
"Jessica the sales negotiator was always available every time we called with questions or concerns which were always handled quickly."
"Sarah always gave us her time and nothing was too much trouble."
"Sarah especially goes above and beyond. Very professional, friendly and efficient team."
"Some of the best customer service we have experienced lately."
"They check in daily and keep all parties of the move happy and sane in what is one of the most stressful things we have ever been through."
"Sarah was always on top of things and ensured that we were kept up to date with the progress of our purchase at all times."

Cons:

"It comes a little unstuck when I had questions about the contract and then I'd get bounced around from regional office to MannC Redhill and found it hard to get answers or even replies."
"From our experience they were disorganised, lacked communication and full of excuses for the lack of professionalism."
"Her emails and phone calls were derogatory, selfish and predatory, quite simply placing her commission ambitions above her customer service."
"Couldn’t get hold of them a lot of the time and we had to constantly chase for updates."
"It took them over a month to issue a memorandum of sale."
"The majority of the process took place during the pandemic which she seemed to be oblivious to."
"The sale of my property was very difficult and protracted."

Pros:

"Conclusions: knows the territory, very professional, informative, listens and responds directly to questions/concerns, exudes trust and confidence in her abilities and commitment to serving her customers best interests."
"They are professional, friendly and courteous."
"Sarah at Mann was brilliant throughout us selling our home. She is professional, committed and passionate about what she does."
"We really can't recommend Mann more highly, they are trustworthy and really earn their fees."
"Sarah handled our purchase with care and professionalism through the process."
"Sarah's professionalism, kindness and help from the beginning has been amazing."
"Sarah Allen and her team generated two offers on our property within a week of it going on the market."

Cons:

Pros:

"Their communication has been impeccable, and they were frequently able to procure information on the property when our own solicitors proved unable to do so."
"Sarah has always been contactable and has always kept us up to date with events as the move has progressed."
"I prize open and honest communication and the team at Mann were prompt and clear in keeping me updated at all stages."
"Once the viewings occurred Sarah kept us up to date with feedback."
"Throughout the entire process, Sarah's communication was excellent."
"Sarah also diligently went through each of the offers to qualify them, giving us valuable information regarding the pros and cons of each offer."
"The staff at Mann and Co are excellent. They listened to our needs and reasons for selling and then we're able to offer advice."

Cons:

"Couldn’t get hold of them a lot of the time and we had to constantly chase for updates."
"It took them over a month to issue a memorandum of sale."

Pros:

"In a challenging market, Sarah worked very hard for months to get us buyers."
"Sarah and her team remained professional and helpful throughout, and Janene constantly chased the rest of the chain to keep things moving."
"It was a long and sometimes torturous journey but eventually we got there thanks to the persistence and diligence of the team."
"Sarah is not your typical estate agent! Far from it. She is the kindest fairest soul that will go to great lengths to help with your sale."
"Sarah has been super helpful and always available to answer all of my questions."
"Sarah from the Redhill Mann estate agent was amazing in helping us get our dream place, without her hard work and tenacity it wouldn’t of happened she went above and beyond at every opportunity."
"Sarah really did go the extra mile to make sure things went as smoothly as possible."

Cons:

"The majority of the process took place during the pandemic which she seemed to be oblivious to."
"The sale of my property was very difficult and protracted."

Pros:

"We were particularly impressed by Sarah's local knowledge and enthusiasm."
"Sarah Allen is such a person; she has an encyclopaedic knowledge of the Redhill housing marketplace which will be invaluable in your search for a new property or when selling your own."
"She knows her stuff having been in the sector for over 25 years and this shows."
"Sarah and Max were diligent and persistent in pushing the process forward."
"Sarah has unparalleled knowledge of the area and was very clear in explaining how the value of my flat was derived and the level of interest I could expect."

Cons:

Pros:

"I wished all estate agents were like her."
"Sarah and her team were absolutely wonderful throughout the process."
"Just genuinely fabulous. So helpful, supportive, full of knowledge and run by excellent estate agents."
"Sarah was helpful from the start to finish of my purchase and even went above and beyond to keep me informed of progress when out of hours occasionally."
"Compared to the unreliable service and poor contact received from all the other estate agents we registered with in Redhill, Sarah and the team, were so helpful."
"The team at Redhill really helped make the purchase of our first home fairly stress free."
"They made the experience of purchasing our first home so much easier and stress free than we were told it would be."

Cons:

"When we sell our house we will not be using Mann Estate Agents."
"Terrible experience with this particular estate agent."
"Couldn’t get hold of them a lot of the time and we had to constantly chase for updates."

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