Address: 235-240 Neath Rd, Plasmarl, Swansea SA1 2JG, United Kingdom
Phone: +441792458406
Rating: 3.9
based on 149 reviews.
Food Quality
Pros:
"Food is excellent and gluten free fish and chips is available everyday."
"Good quality and good value food. Ask for a vegan pie and get asked which one! There were 6 to choose from."
"Lovely fish and chips cooked fresh to order and at very reasonable prices."
"The food was 100% amazing quality and delicious we had fish, chips and mushy peas with a mug of tea and bread and butter."
"Rossi's chips hope is outstanding, especially for gluten free customers."
"Amazing freshly battered and cooked fish and chips."
"A traditional chippy with lovely well cooked chips and fish with a crispy batter, with the batter being light and not overdone, so you can really taste the fish."
Cons:
"Absolutely terrible! My first and last order! Terrible lumpy gravy. Cold saveloy!"
"The price of fish and chips and a curry sauce nearly £12.. I expect good quality food not something that I had to give to my dogs."
"Food was slightly over priced, sausages were burnt! Fish was cold, chips were hard."
"The large cod is far from large, the batter was soggy and gloopy, the fish inside looks like two tail ends cooked together."
"Chips undercooked and soggy not much meat on fish really disappointed."
"Fish was well dry..must have been sitting in the cabinet since yesterday.. chips tepid and bitty."
"The fish was bland and the batter far too thick."
Service
Pros:
"The staff were really friendly and efficient and the food was served very quickly."
"Fantastic as always, we only make it to Swansea once or twice a year...Rossi's has become a must visit tradition!!! A friendly welcome, slick service, and reasonably priced, brilliant food!"
"Customer service is always good as I usually have takeaway..service great and the person who served the food was very polite."
"Staff really friendly and very focussed on cleanliness! I felt safe and very well fed."
"Staff were very polite too."
"Great food eating in or taking out the staff polite and friendly and helpful and easy to talk to so you if you want to have a good meal or snack this is the place to go to u will feal very welcomed."
"Staff were so friendly and helpful they couldn't do enough for us, highly recommended *****"
Cons:
"Staff seemed pretty sad and fed up."
"Can’t fault the food but the girl who served us today was terrible, this level of customer service is not acceptable didn’t say a word to me only grunted, didn’t look up once and put salt and vinegar on without asking."
"Awful service will never go here again. Can't tell you what food was like as we never actually got any."
"Awful place rude staff."
"Moreover, the staff was also rude, seems racist towards us Indians."
"The staff are arrogant and were racist towards us."
"Arrived with 6 other people ready to spend our money to be faced with constant staring, rude attitude and just overall bad customer service."
Cleanliness
Pros:
"Clean and tidy place with good parking."
"The place is clean and tidy."
"This is one of the best chip shops I've ever been to, we ate in and the tables chairs were really comfortable and extremely clean."
"It's a chippy with a great menu...the restaurant is nicely decorated and is very clean."
"Very nice and clean building. Definitely my new favourite local chippy, would recommend to everyone."
"New makeover is lovely, making a comfortable and pleasant environment."
"Recently refurbished to a higher standard which was pleasing."
Cons:
"Looks like it needs a good scrub tables a mess dirty and very close to each other."
"The young man at the back of the shop in the kitchen was stirring the cornbread Ash. He tastes the food twice with the same utensil and put it back in the cornbeef Ash he was making."
"The older gentleman kept licking his fingers to handle the paper when wrapping our food - quite disappointing after we have just come out of a pandemic! Lack of care for hygiene was my main concern."
"The Irish curry is just so nice and the chips with them are really nice."
"Great takeaway, cooked fresh and tasted lovely. Would recommend, however eating inside was not a good experience. The tables were dirty and cluttered."
"Don't rate the food here at all use to be lovely not anymore had a cheese burger with suppose to be onions received a burger in a bun with one slice of cheese and one raw slice of red onion."
"The chips was Soggy and the fish wasn’t very nice I am pregnant and have diabetes I need the Toilet and they wouldn’t let me use it and we put the food in the bin."
Value
Pros:
"The customer adviser pointed out the cheapest deal on fish and chips which was great."
"Portion sizes were a really decent size."
"Fresh fishes with decent portions but instead of huge mountain of chips will be nice to get some salad and tartare sauce."
"The bread was lovely and the chips and onion rings were great too."
"Called here out of the blue and I am so glad I did. Food was lovely, chips were crisp not soggy and the fish was moist but the batter lovely and crispy."
"The fish was massive & freshly cooked & the chips freshly cooked were gorgeous."
"Sat in had the fish, chips, peas and bread and butter with a brew for under a tenner."
Cons:
"Unimpressed with this visit. Soggy chips, and v pricy."
"Food was slightly over priced, sausages were burnt! Fish was cold, chips were hard."
"The large cod is far from large, the batter was soggy and gloopy, the fish inside looks like two tail ends cooked together."
"Disappointing as it costs the earth and expect quality and nothing less."
"Used to be good now terrible. No homemade meals had fish and chips the worst in Swansea."
"Had cod and chips there and didn't think much of it. Mushy peas where extremely salty and took the taste away from my pallet the chips where greasy and bits all on them and the batter on the fish nearly broke my teeth."
"Very overpriced dry tasteless dribble, its a shame as the old Rossi's (hafod) along with plasmarl chippy (also gone) were the best chip shops in south Wales....FACT!"