Olympia Leisure Reviews Summary

Staff and Service

Pros:

• "Staff seem friendly and incredibly helpful."
• "Staff at the cafe within it are lovely."
• "Bar staff are Mega helpful and quickly on hand to get drinks for you - thank you to you all!"
• "All the staff are ever so friendly."
• "The staff are very helpful and polite and cannot do enough for you."
• "Well maintained and lots of friendly staff if you need them."
• "Staff really polite and helpful very friendly."

Cons:

• "Some staff are friendly whereas others are not."
• "when I explained about our grandson he just laughed, stopped myself from lamping him one,he said or I'll get yous lane so much for them having a waiting list it was to late by now the grandson had had a total melt down,I would never go here again not helpful at all."
• "Some of the staff have terrible attitudes."
• "Customer service by one man in particular was not cool."
• "claw machine claw didn't even close, so obviously no way to win, mentioned to a member of staff that the machine was broken and he just shrugged."
• "Staff are not very friendly, no hello, have a good day thank you kind of thing."
• "Their own staff let it down so badly with their very uncaring attitude."

Facilities and Cleanliness

Pros:

• "The biggest amusement arcade in Scarborough, set across 3 floors."
• "One of the most expansive arcades in Scarborough with coin pushers, carnival games, slot machines and more."
• "Best arcade down Scarborough seafront."
• "This place is huge. So many things to keep anyone entertained."
• "Excellent entertainment centre, arcade, bowling, games, all sorts of fun under 1 roof on multiple levels."
• "A very large amusement arcade spread over numerous floors."
• "The venue was great too, spacious, clean and inviting."

Cons:

• "The signage to the cafe, bar and toilets from the second floor is very poor."
• "Disable toilets were a little messy and need to be cleaned more regularly."
• "The state of the toilets were disgusting."
• "Access to upper floors including bowling for pushchairs and the disabled might be slightly restrictive."
• "To many machines hard to get round if disabled."
• "Putting the loos on the top floor without advertising you need 20p is ridiculous though."
• "Downfall of keeping its original and retro look is that it does look quite filthy and unkempt."

Value and Pricing

Pros:

• "Decent amount of relatively reasonably priced prizes as well."
• "Best amusements on see front and it's the largest the bumper cars upstairs are brilliant value for a quid."
• "Bowling for 6 people £30, reasonable."
• "Cafe with reasonable priced food infact quite cheap which is always a bonus when you've got kids with you."
• "Great outside balcony overlooking the beach and again a reasonably priced bar."
• "A fantastic range of machines in a really clean arcade."
• "Bowling good value."

Cons:

• "and the food was awful definitely not worth the money."
• "Expensive. But, seeing as there is nothing else like it around it is worth the treat."
• "The drinks are quite expensive as a bottle of Dr Pepper costs £2."
• "Bowling seemed a little expensive."
• "Soft drink prices very expensive, 2.80 for less than a pint???"
• "Payouts are in tokens and you need about 5000 to get a cheap and nasty trinket."
• "You have to pay to use the toilets even though you have paid for bowling and refreshments at the bar."

Experience and Entertainment

Pros:

• "Went with my daughter and grandson had a great day here we went and had a game of bowling first which was good fun then we played on lots of the machines winning lots of tickets."
• "Lovely place for children. All the fun for them and familys."
• "Great place. Lots of fun things to do."
• "Wonderful place full of friendly staff and great facilities."
• "We always enjoy our visits to Olympia.. Especially this visit as my grand daughter lost her jacket and didn't realise she had until we got home.. But one of the staff found it and saved it for us to collect... Thank you so much."
• "Bowling was great fun and filled a few hours."
• "Brilliant fun!"

Cons:

• "Will never return."
• "Never again will we go back."
• "This will be no point as we are not coming back again because of this."
• "Really dissatisfied and disappointed with the whole experience on Wednesday night. Avoid at all costs if you see this lady."
• "Was incredibly disappointed, we thought as it was the centre of the strip it would be amazing."
• "Never again will we go back."
• "1 star is too many it should be 0 stars, Olympia leisure what a joke there was nothing pleasurable about our 2 games of bowling."