Burger King Reviews Summary

Customer Service

Pros:

• "The service is top-notch, and I really appreciate the convenience of both delivery and collection."
• "Has a whopper for £1.99 via the app (Whopper Wednesdays). As I'm currently on crutches the girl who served me at the till fetched my food and drink over very quickly."
• "My visit to Burger King in Cardiff, UK, was made exceptional by the outstanding service provided by Shiva, Shubh, and Becky."
• "The staff there especially Shubh, Shiva and aman were really helpful and welcoming."
• "Visited today and it was nice to see that a complete overhaul of staff has taken place. The new staff here are very welcoming and much more professional."
• "John & James are great staff. Amazing customer service skills helped me when I asked for advice they need to be recognised for their difference they make within the community."
• "We ordered on the app but the order went to the wrong store which was the Cardiff store. Phoned them up and explained the issue and they were able to contact the correct store and sort it all out for us."
• "Really friendly staff for a busy area. Even when coming into the building to use the facilities as I do wonder around town on often times as a support worker.. never an issue instead of having someone going you have to buy something etc."

Cons:

• "Terrible place to get a bite to eat. Staff very Unprofessional and look dirty with no customer service skills."
• "The best part was the sprite I got with the meal."
• "I waited for 15 minutes. There was one person in front of me who got served. I didn't, so I walked out after waiting."
• "Third class most rude unresponsive staff always ignore customer not hygienic service the toilet was so smelly such a poor service and food was haven’t even cooked proper never ever visit this."
• "Not a great experience staff can't understand what your saying 5 times I had to repeat my order and are extremely rude."
• "horrible customer service. a unprofessional staff member (black/brown hair with glasses) was extremely rude and talked about us loudly to another staff member."
• "Very poor customer service from the staff, poor hygiene, waited a very long time to receive food which ended up being cold."
• "Discrimination, threats and law breaking from staff especially Jamie who is very worryingly a manager. Formal complaint and police informed."

Food Quality

Pros:

• "I've had consistently delicious food at Burger King! They offer a great variety for everyone."
• "The food itself was delicious, served hot, and exactly as I had requested."
• "Food was fantastic as always for Burger King. Customer Service was spot on, everyone very welcoming and makes you feel at home."
• "The food was very nice."
• "The staff were amazing from the moment I walked in through the door. I was served by a great guy called Arif who looked after me amazingly with a difficult order."
• "Bacon double cheeseburger meal with lettuce, nicely cooked and very tasty."
• "Love the Whopper and Whopper Wednesday is my day for a quality burger, the taste is the best in Cardiff fresh pattie, juicy tomato and the sauce is just so taste it hits the spot every time."
• "Food wise is good as any other Burger King."

Cons:

• "My buns were dry, however the meat and fries were delicious."
• "The burger was cold and grey, the bacon was wrinkly and wet and the meat was completely flavourless."
• "One burger missing, gave us a plant based whopper which we didn't request as we ordered 2 meat whoppers."
• "Dreadful service, and food. Food arrives - Chicken royale meal (no other chicken burgers available) I walk away and open the food sat on a bench. The chicken is smothered in mayo, and the last offcuts of iceberg lettuce."
• "Must be Honest my visit to Burgerking was very disappointing with a somewhat sorry looking Bacon Double Cheese Burger last night, it was Limp looking, flat and literally had no bacon."
• "Food was not hot at all. I tried the vegan whopper burger 🍔 for the first time but I wasn't impressed as it was tasteless."
• "Worst burger I've had in a long time. How wrong can they go with a double bacon cheeseburger? Cold burgers, unmelted cheese, pile of sad bacon. No sauce, no care. Dry. Sad."
• "Meal was not very hot no taste. Very disappoint have had burger king in the past and they have been amazing."

Cleanliness and Maintenance

Pros:

• "Also the store was very well maintain and super clean."
• "It is warm here in winter on the 2nd floor."

Cons:

• "This is a very run down branch in desperate need of renovation."
• "Outside of the store is constantly dirty with homles people smoking spice (smells like rotten fish)."
• "Terrible place to get a bite to eat. tables sticky with food left on and the surrounding area Flys 🪰 everywhere!"
• "Third class most rude unresponsive staff always ignore customer not hygienic service the toilet was so smelly."
• "Went into BK tonight 09.12.2022 and wish I hadn't bothered. The tables were disgusting not been cleaned in a while and the floor had chips or bits of food lying around as well as paper bags."
• "The shop was so dirty. All the tablets downstairs were littered. There were flies everywhere upstairs."
• "Not good at all. We all ordered a whopper meal and my mother found a small spider in her packaging and she asked for no mayo and they gave her mayo."
• "I went in to have a coffee it was not very hot it was warm went to use the toilet it was disgusting the toilet was blocked up I came out and told them they didn't care."