McDonald's Reviews Summary

Customer Service

Pros:

• "I have been here twice now and both times the floor staff who work Monday afternoons have delivered exceptional customer service."
• "Well done to all the staff on last nights shift as u made us feel welcoming and u all did ur best to sort our order out."
• "Fantastic customer service, when we arrived there wasn't much of a queue, clean & tidy, covid safe, food was hot."
• "The staff were friendly and professional, and seemed to be working really hard in the kitchen area."
• "Even though the food is standard McDonalds, the staff are always helpful if you need anything. They have swapped kids meal toys for me and have offered to clear my tray in the past."
• "So far all the different McDonald's restaurants have been pretty much the same food consistent service is always great even when they're under pressure."
• "Absolutely fantastic staff who try to keep the restaurant as clean as possible."

Cons:

• "The staff could not care less uber eats and drive though was priority because I had cash I was ignored."
• "Manager was an absolute knob! Rude to customers and cannot get the job done correctly missing items off my order."
• "Service was appalling, food was adequate, I waited for over 30 minutes."
• "Staff unbothered, waited to be served at till for ages while staff were aware we were standing there."
• "Dire service, over 35 minute wait cold food no ice in drinks, couldn't care less attitude from manager how this place is still operating I don't know."
• "Horrible customer service. I went to this McDonald’s yesterday and it was very busy so I decided to use the self-ordering machine, my friends didn’t have a card and decided to order from the counter, they were very flustered and couldn’t see if the counter was free but then these employees shouted for them to come and order."
• "Rude staff waiting 40 minutiae to be told that they had nothing I wanted there."

Facilities

Pros:

• "An up to date McDonald's with all the newest facilities such as tablet stands and phone charging tables."
• "If you're environmentally conscious you'll be pleased to know that the drink straws are no longer plastic, but now cardboard."
• "There's self service machines which are easy to use and you can edit orders easily."
• "The restroom are good with baby changing available."
• "Anywhere you go you can always rely on McDonald's. The food was good with a good selection to choose from also offering child portions."

Cons:

• "Self-service machines weren't working properly, and the staff on the counter couldn't be bothered to let people know or fix it."
• "No table service available most of the time as there are no order number stands on the self serve machines."
• "Very poor. Government track and trace is not recognised here and you're forced to use the McDonald's app to fill in details which aren't necessary. Rude staff."
• "The last 2 times I have visited here, the drinks (and the replacements) have been completely flat."
• "Facilities are disgusting, rubbish everywhere, and toilets literally ripped apart."
• "I love how the self serve touchscreens are always coated in a thick visible sheen of greasy fingerprints."
• "Whoever thought to put the click and collect spaces right next to the drive through entrance is either an idiot or the Welsh Tetris champion."

Food Quality

Pros:

• "Good thing was the warm chips."
• "Allways gone to McDonald's and food has been decent."
• "Fairly quick and efficient service."
• "Unlike many other outlets, their Ice Cream machine works more often than not."
• "Credit where it's due. Mcdonalds is normally a bit rubbish but quick and easy. This was quick but also spot on with the order (multiple changes to burgers) and the hottest food I've ever had in a MickeyD's. It tasted good too. Very impressed."
• "Food was tasty and well presented."
• "Typical McDonald's. Serves quick tasty food. Bargains to be had with Happy meals, and always a crowd pleaser with my kids."