Burger King Reviews Summary

Service

Pros:

• "Service was speedy."
• "The staff could not do enough for you, I asked for some salt to put on my large fries and she gave me 10 sachets."
• "Helpful Staff."
• "The staff were very helpful and polite."
• "Whoever answered the phone at around 1845 on 20th Feb, your customer service skills are fab!!"
• "Always got my order right, unlike KFC which is a few 100 yards away."
• "Very quick to take our order."

Cons:

• "I am disgusted with the service at Bk at Culver House Cardiff"
• "If you want awful service and a manager who literally couldn't care less, then ask for Dan."
• "Very poor service place empty clear drive throu and still waiting 15mins for food and poor attitude from staff very unhelpful to top it off burger felt like it was standing for the entire time I was waiting."
• "We often used this food establishment but definitely won't go there again very poor service and poor hygiene standards"
• "The staff were in groups gossiping not paying attention"
• "Staff have no customer service skills and the service is a shambles."
• "Wait times are very, very, very long - we're talking 10 - 30 minutes."

Food Quality

Pros:

• "Burger was great as usual"
• "the food was great, and warm"
• "Their Vegan food is outstanding. Incredibly tasty. Best I've ever had."
• "Absolutely delicious Vegan royal. The batter was really crispy and none chicken taste is really nice."
• "The food is always fresh and hot"
• "The food was, as always up to the expected standard."
• "Salad fresh, obviously just been cooked not sat under a lamp for ages."

Cons:

• "The Burger was lukewarm and buried in the Bun amongst the Lettuce, Gerkins and Tomatoes, small portion of chips, poor."
• "Possibly the worst food in Cardiff."
• "Food was substandard, cold rubbery fries, only lettuce in the burgers."
• "The burger was dry, and almost like a rubber Frisbee"
• "What a terrible experience I love burger King but the culver house cross one is absolutely awful no salad in burger and extremely dry."
• "The bun fell apart on my whopper and the meat was not tasty."
• "The chips were soggy and cold, same as the burgers... cold!"

Order Accuracy

Pros:

• "food arrived 20 minutes after ordering and was exactly what we ordered"
• "Always got my order right, unlike KFC which is a few 100 yards away."

Cons:

• "They gave me wrong order"
• "Only then realised that I was given a standard whopper"
• "When we returned home to eat our food we opened it all up to find an order that was INCORRECT and luke warm"
• "They gave me wrong order, they also gave someone else the wrong order"
• "they brought the chips but no burger"
• "Missing items from order"
• "We waited 20 minutes for our food, that hadn't been prepared as they forgot about it"

Value for Money

Pros:

• "the price for the meal options was good"
• "Download the Burger King App... click on offers. Their offers are very good value."
• "Helpful staff, offer from the app was also great saved me some money."

Cons:

• "Then the cost really shocked me"
• "Felt totally ripped off"
• "Love the food, hate the prices."
• "Charge me twice for my order and insisted it got cancelled the first time even tho its gone trough and i showed them the double charge on my bank app."
• "Chicken fries a rip off. 6 for £3, working out at 50p each?"
• "Far more expensive to eat here than in competitor's restaurants...if you can find one these days."
• "Then, they had the cheek to ask for extra money for sauces"

Cleanliness

Pros:

• "Very clean place and friendly staff"
• "The store is always quiet which I like and the food always tastes good"
• "Lots of parking, clean facilities."

Cons:

• "The place stank, it smelt like urinals, floor and tables filthy."
• "Also, the place is grubby and worn out"
• "Never been to this Burger king before but...there was a drink spilt all over the floor by the tills,they just put cones around it so we couldn't even get to the till."
• "The inside is easily the dirtiest Burger King and possibly the dirtiest restaurant/fast food place I have been to."
• "Restaurant was dirty. Food all on floor & even the serving counter"
• "Tables weren't wiped clean"
• "Restaurant was dirty"

Staff Attitude

Pros:

• "Staff very polite and well spoken."
• "I just want to say ive had an amazing experience in burger king the supervisor Charlotte was so warm welcoming and kind."
• "Lady on the window was very polite and helpful"

Cons:

• "Terrible service, waited at the drive through for 2 minutes thought the speaker wasn't working, drove to the window where I questioned this and was met by a very rude young blonde girl."
• "Very unprofessional. I asked a worker named Silvan for a burger and it was shoved in my face."
• "Service was shocking"
• "Horrible service and staff were so rude on the day we went."
• "Staff was rude to my pregnant daughter in law who asked to use the toilet they made her wait until we went through the drive though to prove she had brought something."
• "Awful experience here today with the new red headed “lady” serving on drive thru."
• "The supervisor was absolutely awful to co-workers, naming names, aggressive behaviour including shoving employees which i find disgusting."