"They got the order all right - so can't complain too much."
"Placed order via drive through, no queue and when I drove round to second window food was handed straight to me without any delay."
"The most recent visit to KFC we had a bargain bucket with all the correct things in it."
Cons:
"Ordered a 10 piece bucket and popcorn chicken. When I got home I found that the bucket contained around 12 or 13 chicken wings, no pieces of chicken at all."
"Many orders were returned with wrong meals and items missing."
"Items regularly missing or incorrect from orders. How is it so hard to get it right!?"
"Ordered a rice box with extra fillet and received one fillet and a slab of cheese thrown on top."
"Wouldn't even feed my dog a kfc from here... food got nicked by someone else then when my partner tried asking where our food was the guy tried claiming that we'd already had it.... anyways when we did get it we didn't receive our drinks."
"Always wrong and missing, I was bought the family set of 6pcs with side, I request 2 corns. It’s never got it."
Customer Service
Pros:
"Staff were very busy which, I understand, is hard, I worked in food industry myself - but not a good reason to ignore the customers."
"The staff were very courteous and helpful."
"Nice staff at the drive-thru, food was fast and precise."
"Staff are very friendly and are always smiling!"
"The staff were very polite and efficient."
"Thank you for great service guys."
"The staff have always been nice."
Cons:
"Seems to be lots of staff but little coordination between them and lots of standing around."
"No apology from the person behind the desk who completely lacked any decorum!"
"A member of staff was eating behind the serving counter - which was just shocking."
"Arrived before closing door was open to be told rudely that the food had been binned."
"Waited five minutes while three staff stood at the shoot waiting for food to come out with their backs to us!"
"Probably the slowest KFC in the UK.... they leave you waiting around in the restaurant and don't acknowledge you when trying to get served."
"Went to drive through not aware that you have to use app now. Staff looked at me through the window and ignored me."
Food Quality
Pros:
"Twister wraps not grilled and seems like they don’t know how to do them properly. But I give 3 stars for nice customer service and cleanliness inside 👍🏻"
"Nantgarw KFC - Best KFC around imo, consistently good standards, food ALWAYS HOT!"
"The chicken was gorgeous."
"Food and drink was absolutely delicious."
"The chicken and mash were lovely."
"Food was quick staff were friendly and the restaurant itself was clean!. Chicken was fresh, juicy and crispy unlike a lot of other KFC we have been to where the chicken can be dry like it's been left standing."
"Pretty good, chicken quite well cooked."
Cons:
"The large drinks which were 90% water from the amount of ice they put in."
"The chicken was over cooked, dark in colour, dry, and tasted awful."
"The burger was fine, but the chicken peice was pretty much all bone and with a crumby brown coating."
"TWICE I have had a bucket full of dried up, BURNT (in look and taste) bland chicken."
"Chicken was undercooked. Batter was burnt. Mini fillets were dripping in grease."
"The wrap was stone cold and I had hardly any chips."
"All the food was cold, chicken grey and had to chuck it all away."
Facility Cleanliness
Pros:
"Clean restaurant and surrounding area including parking."
"Clean and tidy throughout."
"It's one of the cleanest KFC around Wales."
"Staff are always pleasant and friendly and the toilets are very clean compared to some of the KFC's that I have been too."
Cons:
"One of the worst KFC I have ever been into. It is always very dirty inside (last few visits), not a good place to sit in and eat."
"The place was disgusting food and rubbish everywhere."
"All of the outside dining tables were dirty with food stains."
"The floor was covered in food, tables were dirty and the napkin/condiment stand was empty."
Service Efficiency
Pros:
"Quick service provided. Hot food and ice cold drink on a warm day."
"Always tasty 😘"
"Some days you’ll turn up, the food will be fresh and service will be fast."
Cons:
"Ordered my food at the drive through. When I came to the window was asked to wait in the nearest bay. Half hour later I got my food."
"Visited Nantgarw twice on 9.9.22. Drive through, I was queued for 10 minutes and there was no movement."
"Waited 30 minutes for my luke warm dull looking meal."
"Waited around 10 minutes be served and about 30 minutes for food."
"Waited 30 minutes for a wrap and a rice box that were on the hot plate the whole time!"
"Shocking service, never known a fast food restaurant to be soooooooooooo slow. 32+ mins."