Bon Pan Asian Restaurant Reviews Summary

Customer Service

Pros:

• "Staff are really helpful."
• "Waiting staff were friendly and helpful."
• "Staff were very polite to us and the children cleared your plates straight away very nice thank you."
• "The staff could not have been friendlier and so efficient."
• "Staff were very friendly, polite helpful."
• "Staff very friendly, very welcoming very attentive."
• "The staff are very polite."

Cons:

• "I saw the manager ‘Ray’ shouting at one of the young staff members towards the back of the restaurant where I was sat and it made me feel uncomfortable."
• "The manager was a waste of time don't think he cares."
• "Staff is a joke, looks like they don't care anymore."
• "A particular staff member in the Hanley Bon Pan was rude though and this ruined my first time experience at a buffet style."
• "Some staff were very friendly, some were incredibly egotistic."
• "Staff are awful and need to be let go! Immature and rude and barely speak english!"
• "Staff really unfriendly."

Food Quality

Pros:

• "I have been here several times and quality of food and customer service is superb."
• "Kids love it here. Great selection and always hot. There's something for everyone."
• "The food here is absolutely delicious; a great price, Indian; Chinese; Malay; Pizza etc., a great choice of desserts, something for everyone."
• "All of the food I had tasted was really tasty and well made."
• "The food was of every good quality and the variety was huge."
• "Food tastes good and is hot."
• "The food I tried was lovely fresh and cooked perfectly."

Cons:

• "The reception staff looked happy and friendly. There was however this lustreless buffet presentation of generally bland, odourless, tasteless food."
• "Food did not stay hot long enough as the plates were cold."
• "The food quality is appalling!"
• "Most of the food was cold and in no particular order."
• "Tasteless bland food, no matter what dish we tried."
• "The food is absolutely diabolical for the price you pay."
• "Food quality really poor."

Facilities & Cleanliness

Pros:

• "Plentiful parking with the potteries centre where it is located. Only £1.50 to park in the evening."
• "Even the toilets were lovely and very clean."
• "Love the hands free toilet flush, hand was and dry - very hygienic."
• "Surroundings were beautiful."
• "General surroundings comfy and pleasant."
• "Clean And worth the money."
• "The restaurant is very clean and staff friendly and helpful."

Cons:

• "No lamb curry, Malay seafood curry, prawns of any sort."
• "Lots of different dishes but unfortunately on this day there weren't many clean plates or bowls to hand."
• "Would of like to have seen sanitiser stations outside the toilets, that were not empty."
• "The plates and little soup bowls that are out to use could do with being cleaned more thoroughly in my opinion."
• "Dirty clean plates that had just come out of the dishwasher."
• "Counters were dirty."
• "Toilets need better cleaning, especially the floor and edges up the walls."

Value for Money

Pros:

• "The price for a family is not too expensive."
• "Good value for money."
• "Drinks were fairly priced too."
• "Drinks not included in the price but are also great value."
• "For Saturday lunchtime we paid £11.99 each and thought it very good value for money."
• "Price was right."
• "Good value for money."

Cons:

• "Total waste of money, won’t be going again!"
• "Think Saturdays evening prices are expensive. Compared to earlier in the day."
• "Seems overpriced during the evening and weekends."
• "Soft drinks are rather overpriced though."
• "Prices gone up to £10 each for a mediocre lunch."
• "With the prices £15.99 drinks should be included, or at least refillable coke etc."
• "10.99 seems steep enough for cold and stale food, let alone having to pay close to £17 at peak times."