Address: Warren Hills Rd, Coalville, LE67 4UY, United Kingdom
Phone: +441530830444
Rating: 4.1
based on 150 reviews.
Service
Pros:
"Staff and the chef are friendly and willing to help in anyway possible."
"Chloe was a lovely friendly and efficient waitress."
"Service was very good too."
"The waiting staff where pleasant polite helpful an friendly."
"Service brilliant friendly attentive professional and organised."
"The staff was excellent nothing was too much trouble for them so friendly we will definitely visit again."
"The staff were friendly and efficient."
Cons:
"Was called a liar, overcharged (they don't give receipts to prove this) and given food that tasted off."
"Went to this restaurant for dinner, under the impression of a gluten free menu option. When I asked the staff about options, they were most unhelpful."
"The staff member returned to tell us that the manager/owner did not have time to talk to us and without directly saying it, implied that our notes could be fraudulent."
"Honestly I would avoid this place, such a shame as last year we visited a few times and had a great experience."
"The service was slow but to be fair the waitresses were very busy."
"Walking in I didn't get greeted, grumpy staff the whole time."
"Absolutely ruined by rude staff the manager is the worst of them all."
Food Quality
Pros:
"Perfect, you want tasty fresh cooked food then this place is one to try."
"The meat was very good and quickly served to us."
"The food came out all together after only a 30min wait and it was delicious."
"The food was excellent, especially considering they offer such a huge menu at a very reasonable price, too!"
"Food was great (pizzas), social distancing not so much, one person at our table was back to back with the person at another table."
"Food was fine."
"The food was really nice."
Cons:
"We didn’t make a fuss but won’t come back again for food."
"Both ordered the pork belly which I have had before there and was delicious. Last night what arrived was two slabs of unrendered pure pork fat."
"Food disappointing, wouldn't recommend, cauliflower cheese had no cheese."
"The food took over an hour to come and when it did it was luke warm, sent it back it came back and it was awful."
"The meal was one of the worst meals that I have ever had in my life the steak was so over cooked that you could not cut it with a steak knife."
"Roast dinners- meat was dry / vegetables were undercooked and had a horrible flavour."
"The gravy with the yorkie wraps was tasteless and like water."
Ambiance
Pros:
"Very welcoming on a blustery rainy night, cosy and peaceful, with lovely seating and nicely lit."
"Lovely atmosphere, staff and food."
"Nice pub, inside and out."
"It's always clean, comfortable and well presented."
"The pub itself is beautiful, with ample car parking & the interior has a warm and cosy feel."
"The decor is good and the dining area was nice and warm."
"Lovely summer's day, bouncy castle up and great for a drink."
Cons:
"Pubs smelt like wet dog."
"Smoke Fume's were very bad, then the painter turned up and began to paint."
"Found it to be very cold. There is a fire but wasn't lit."
"The young girl who brought the had attitude and dump the plates on the table."
"Not the cleanest of places either."
"Picked up a nacho and the whole lot came out as one. All congealed together."
"Screaming children wanted to move and couldn't. Then child proceeded to be sick all over the table which was next to us."
Management
Pros:
"Well done to the assistant manager and manager who handled the situation extremely well."
"Upon talking to Sammie, she and the management were happy to exchange this for an alternative."
"Credit to the one member of staff as we left apologising for the food and saying they were really sorry and hope you enjoy the rest of your evening."
"Under new management!...again. But this time it's had a lick of paint and some love and feels friendly again."
"Absolutely loved our evening out, we choose a garden table so the kids could play on the playground and bouncy castles."
"We wanted to amend our booking with an increase in numbers on a Sunday lunchtime, and it was no issue for the team."
"The staff and service were second to none."
Cons:
"We will never be in a place where these young girls and boys are being treated so poorly."
"They slagged off the customers, moaned about the the wage, talked rubbish about being told what to do by management."
"Beware you may be asked to pay for someone else's meal."
"Absolutely ruined by rude staff the manager is the worst of them all."
"We complained to the manager who clearly did not care as we had paid upfront and already had the money in their pocket."
"The general manager didn’t sound very apologetic, he continuously said that they didn’t expect this volume of customers."
"Robin and Graham are both bullies."
Value
Pros:
"5* from me. I will definitely be returning."
"It's very expensive, but Well worth it for a special occasion!"
"I opted for the Lunch menu, and had 3 courses at £13.00 which was excellent value for money."
"Meal was delicious hot and plenty, very filling."
"We always have good quality, tasty meals at great value for money."
"All 3 courses we had were lovely, well cooked & nicely presented."
"Food Tue to Sat lunchtimes is excellent value."
Cons:
"Was called a liar, overcharged (they don't give receipts to prove this) and given food that tasted off."
"The food took over an hour to come and when it did it was luke warm, sent it back it came back and it was awful."
"The mains took an hour to arrive afterwards and the food was overcooked (chicken) and mushy (salad)."
"Drinks are expensive and the food isn't great value."
"Salads were just a bag of manky salad no other vegetables."
"Food was OK nothing to shout about."
"No positive comments regarding special requests and dietary needs."