Aintree University Hospital Reviews Summary

Staff Professionalism and Care

Pros:

• "All of the staff were amazing and so caring from the ambulance staff, catering staff, healthcare, nurses and doctors they were all brilliant."
• "I was greeted by friendly and attentive staff who made me feel welcome and at ease."
• "The staff there are lovely."
• "everyone was so polite and helpful even the cleaning staff went out of their way."
• "Their outstanding professionalism & care are absolutely second to none."
• "The staff are the most friendly and caring staff, who genuinely care for all of their patients."
• "The surgeons are fantastic there knowledge and skill are second to none."

Cons:

• "Dr Corrigan was particularly awful and can only be described as abhorrent person with no empathy to the care of her patients or their families."
• "as for the staff in the observation unit and on some of the wards, the good ones are few and far between."
• "I do not appreciate staff turning around as the receptionist did and speak of you in the third person, then expect you to sit and be nice to her after her inappropriate behaviour."
• "Poor communication. Nurses shouting names once and returning to their assessment room."
• "Overall the staff were rude, undisciplined, lacked any communication between one another."
• "Noone EVER picks up the phone, they pretty much refuse to talk to family."
• "Rude staff, lazy staff, staff that appear to have no idea of what they should actually be doing."

Facilities and Accessibility

Pros:

• "food was lovely also!"
• "Accessible areas through the hospital. 1 cash point at the front near the shop and 1 near the sefton suite."
• "There's a canteen on site and care and attention is second to none."
• "Access to this hospital is easy for people even from far away as it is located close to M57, M62 motorways and east Lancashire road."
• "The facilities are modern, clean, and well-maintained, with state-of-the-art equipment and technology."
• "The hospital was very clean and tidy when I visited."
• "Food was nice and hot. And volunteers coming round with tea and biscuits."

Cons:

• "This hospital needs a complete restructuring with better and more qualified staff in place."
• "NOT so impressed with the after care on ward 4, the whole ward looks like it needs a good deep clean."
• "Had to trek half a mile away to the department I needed in the pouring rain with chronic back pain and arthritis in my hips along with sciatica I was in absolute agony."
• "Parking is expensive at this hospital site."
• "Parking is a nightmare 45 mins driving around trying to find a parking space."
• "Female toilets in one cubicle was dirty and very unhygienic."
• "The wards are filthy, toilets are filthy, waste bins are full but not emptied, soap dispensers empty in the toilets."

Communication and Treatment

Pros:

• "The care you all gave, not just to me, but all those around me was amazing! Especially under the circumstances."
• "can not fault the staff in a&e, 2 in particular (shiny and another young nurse whose name I can't remember) were brilliant, very smily and friendly."
• "Her patient and clinical skills are second to non and we ended up laughing during the consultation."
• "The staff there are amazing, I was given blood tests, ECG, CT scan and constant monitoring of blood pressure and oxygen levels."
• "The medical staff clearly care, but the nursing team is short-staffed, and the strain shows."
• "the doctors, nurses and the theater staff are very amazing, the anesthesia team were very kind and helpful."
• "The nursing and medical staff ensured I was thoroughly investigated, kept informed and handled promptly."

Cons:

• "WORST HOSPITAL EVER, I had a stroke several years ago managed to drag myself to hospital as it was only down the road from me, spent over 5 hours in a+e without seeing anyone before i got someone to take me home."
• "A waiting time of 15 hours is just unacceptable."
• "Waiting to be seen in A&E for 9 hours is unacceptable."
• "A&E Dr did basic blood test & urine test only!! He did no heart tests, no ECG, no ECHO, didn’t call a consultant! Then sent her home."
• "Phoned to make an appointment with the fracture clinic... Unable to get appointment."
• "Waiting times in the A&E are also absolutely pathetic (at least 12 hours)."
• "The waiting times at this hospital are abysmal in nearly every department, waiting times are all at least 35 weeks."