"I sat upstairs, it was nice and quiet and it was clean and the table was spotless."
"The city centre shop is one of my favourites to visit in a morning. The staff are very welcoming, polite and helpful."
"The staff are brilliant and always try their best to accommodate those with disabilities."
"Very clean with helpful staff as I was slightly confused by order screen."
"Good food, good service."
"Staff really helpful and polite..food came quickly with table service."
Cons:
"To busy, dirty, no sits, had to sit downstairs no pram access upstairs, freezing because doors are constantly open."
"Not impressed with the service here. I placed my order on the machine and received my order number, then stood at the collection area waiting."
"Everyone was pushing & shoving to try get to the front... there was only 1 staff member on the floor trying her best to manage the crowds, poor lass."
"Service is shocking. I was waiting 25 minutes for a big mac and fries. It's disgusting."
"Staff member 'Angel' was very very rude... Not a Please or Thank You at all..."
"Very rude and lazy staff they were all free and I was literally only one ordering my food."
"The waiters in this place are absolutely atrocious."
Accessibility
Pros:
"The counters and the downstairs seating area are accessible to people with additional mobility needs. There is an accessible toilet."
"The staff aren't always the friendliest but the food is rather good."
"It's very clean and they do a great job making sure it stays that way when people leave."
Cons:
"Not wheel chair friendly as only wheelchair accessible tables are tucked in a corner behind the fixed stooled long childrens tables."
"Visual monitor ignored by staff which discriminates on grounds of disability."
"Ive also seen a Motorbility Scooter and wheelchair users told to either leave scooter/wheelchair outside or go elsewhere as it was taking up too much room."
"It's very great and good food overall but to be honest the bottom floor gets packed really easily and it's only a small area so I would love it if you considered placing a lift in the building for disabled people and people with pushchairs."
"This is such a busy McDonald's and always seems to have big queues. There's not a lot of seating downstairs which is a problem for those with prams or those in wheelchairs."
Food Quality
Pros:
"Food is tasty however it's always never presented good it's either squished or all broken apart it never looks how they present it."
"The Chilli Crispy Wrap, French Fries and Fanta Orange were delicious."
"The food at this place is fine - about as much as you would expect from a regular McDonalds."
"They served hot and fresh food."
"Food is what it is. Was served hot."
Cons:
"Food took 15 minutes despite being ordered on the App to make the visit much quicker."
"In 2 weeks and 3 different orders 1 personal 2 with work we have experienced a non arriving order for breakfast, then when we went to the shop to get lunch in place of that missed breakfast they missed 2 meals from the order."
"Visited today with family. The food was cold and when we received a replacement that was also cold."
"The hash browns tasted and smelt like the oil in the fryer hadn't been changed in a week, it was covered in black bit and dripping with oil."
"Sat eating a cold burger as it was sitting almost 20 minutes on the tray."
"Cold food which was sat there for ages whilst they waited for my drink and not enough chips for the price you pay for a larger portion."
"Two stone cold double cheeseburgers with bacon if you can call it bacon??"
Cleanliness
Pros:
"The restaurant featured beautiful patterns, accompanying the cleanliness!"
"Clean not too busy during lunch time in school hols. Standard food. Staff wonderful."
"I’d like to thank Alicia for helping us today, she cleaned the tables without us asking, brought our food, went to get sauces etc and was really polite it makes a change to have someone who is so helpful."
Cons:
"The tables where extremely dirty the floor outside where the seating area is was disgusting."
"The ordering screens were covered in fingermarks and a number of the tables hadn't been cleaned after people had left."
"Tables were filthy, floor was filthy, toilets had urine all over the floor. No toilet paper."
"It discombobulates me to know how you make such good food."
"Probably the worst McDonald's I have ever stepped in."
"Always packed can't really rate any more than that as it looks like they just slap all the burgers together and doesn't look anything like it's advertised always the food is either missing or really late!"