Green Motion Car & Van Rental - Liverpool Airport Reviews Summary

Customer Service

Pros:

• "Based on my experience this is a good car hire company. Staff were very friendly and knowledgeable."
• "Counter staff were friendly and the ability to upload documents required for the rental made collection very quick."
• "Staff were very friendly and helpful."
• "The staff were so patient, kind and considerate."
• "Staff are efficient and professional."
• "Friendly staff."
• "Staff were helpful and friendly (I didn't need picking up from airport, but they said they would send driver if I did)."

Cons:

• "Awful service over Christmas. Incredibly rude staff."
• "Useless member of staff completely incapable of sorting out a relatively small issue with license."
• "The staff are rude!!!"
• "Staff are rude, if not downright aggressive in approach."
• "Their customer service was unhelpful and condescending and I have been ripped off."
• "Customer service was atrocious and very robotic, couldn’t seem to get beyond 'computer says no' and had a complete inability to problem solve."
• "The counter worker (Yaseen) was RUDE and had attitudes."

Car Availability and Condition

Pros:

• "The car was ideal for my trip and return was quick and easy also."
• "Car was nearly new. Cleaned and efficient."
• "The vehicle was brand new and fantastic throughout my hire."
• "We got an almost new car, in excellent condition, at a very competitive rate."
• "The car was clean and just what I needed for a people carrier."
• "Lovely clean vehicle."
• "We got a diesel Kia Rio which was impressive as a rental."

Cons:

• "Gets to the office to be told my car was running late then they give me the keys of a 7 seater Nissan x trail that has very little boot space."
• "They had no vehicle suitable for maybe 4or 5 hours, so we had to wait until a suitable vehicle arrived."
• "Wrong car given as well. Much bigger and uncomfortable to maneuver and park."
• "Just rubbish. Ordered and paid for a car and when I went for collection they didn't have any car for me."
• "Ordered a VW polo online and got a Fiat 500 when I got there and said they didn’t even have a VW Polo in their fleet."
• "The car was delivered to me with the maintenance light on and two dents that were not recorded on the vehicle's information sheet."
• "Didn't get the car I booked, made a mistake on not checking the car well enough to spot a little scuff on an alloy."

Cost and Fees

Pros:

• "Great rental at a great rate."
• "The price for the car is very reasonable."
• "We paid for extra insurance from rentalcars.com and that was sufficient for coverage."
• "The staff are nice and helpful. The deposit was refunded in 2 days."
• "A very convenient loyalty scheme."
• "Great service, cheap prices, possibility to rent with debit card (if you reduce the excess)."
• "Online booking process is easy and prices very competitive."

Cons:

• "Worst experience in car rental ever 70 pounds paid online then 120 pounds extra charge once arrived."
• "Thieves basically. 1200 deposit."
• "They charged me 70 GBP."
• "They charged us a £68 ‘management fee’ each time we crossed the Mersey bridge... £176 in hidden, unexpected charges just for crossing the Mersey bridge both ways."
• "£1250 in damages for several small scratches on the rim of a compact car?"
• "Greenmotion charged me with an 'administration fee' that was even higher than the fine itself."
• "When I was signing for the car they told me that they were putting a £1,200 hold on my credit card and it would not be released for 30 days."

Company Policies and Procedures

Pros:

• "They provide a pick up service from a parking lot, which is 500 m away from airport arrival gate towards left side (to and fro green motion office)."
• "Have a car with them now but I was honestly impressed with the company, the guy that picked me up was on time, he give great directions and was very friendly, I got the car and paperwork was completed fast."
• "Check-in was fast, polite and courteous."
• "Quick, friendly and efficient staff, made it a pleasant and easy interaction."
• "The process was hassle free and relaxed."
• "They are quick to respond to our phone call on arrival and turn up with a clean vehicle."
• "Very prompt pick up from the airport. Lovely driver and knowledgeable staff."

Cons:

• "Guy at desk said he can’t hire the car to me because of points on license."
• "They don’t accept digital driver license that police do, the wouldn’t change the reservation for one day after so we could have the physical document."
• "The hidden costs are unbelievably hefty."
• "AVOID LIKE THE PLAGUE. not what they say on the tin."
• "MAKE SURE YOU TAKE A CREDIT CARD THAT IS NOT AN AMERICAN EXPRESS - THIS IS NOT CLEARLY ADVERTISED."
• "TERRIBLE CUSTOMER SERVICE - WOULD NOT RECOMMEND."
• "Stay far far away from these people, a complete lack of ethics and horrible service."