The Beehive Inn - Penrith Reviews Summary

Service

Pros:

• "Lovely service from waitress’."
• "The lady who was taking our orders made us all feel very welcome and her customer service was outstanding."
• "The most hospitable restaurant I’ve ever been to!"
• "Staff were excellent and we will be visiting again."
• "The manageress was so helpful sorting the TVs out for us as it was very busy."
• "Very attentive team with quick service & lovely staff."
• "The staff were very friendly definitely looking forward to visiting again."

Cons:

• "Disgusting and cold food and extremely slow service."
• "The place was almost empty staff did not seem bothered if they served us or not."
• "Felt sorry for the front of house staff but overall pretty pathetic!!"
• "The staff didn't seem to know what each other was doing."
• "Called in yesterday, while enjoying a great bank holiday. The staff were clearly unable to cope with the pub being busy."
• "Staff very inattentive, had to ask for cutlery, drinks served to us by the rim of the glass with dirty fingernails."
• "Service was ridiculously slow and not very friendly."

Food Quality

Pros:

• "All meals really enjoyed...result!"
• "Beautiful food, Lovely ice cold beer."
• "Beautiful home cooked food."
• "The best Sunday lunch in a pub ever."
• "Food was amazing!"
• "Absolutely delicious from beginning to end."
• "Food was really well cook at a great price."

Cons:

• "Very poor food was not good ordered it it was there 2 mins later."
• "Complete waste of money. I would not recommend."
• "Worst pub food I’ve ever had."
• "The lettuce on the burgers obviously hadn’t been washed as it tasted disgusting."
• "The steak pie filling was very chewy and crust very hard."
• "Burgers were tasteless and the chips were hard."
• "The cauliflower cheese was just vile."

Ambiance & Facilities

Pros:

• "Booked table for 2 and dog. Great greeting and made very welcome."
• "This is just the place if you have a family as there is an excellent large outdoor play area."
• "Lovely pub inside if alfresco isn't your thing."
• "The little touches throughout the pub show that someone has taken great care of this pub."
• "Fantastic pub with good pub food and the staff a great, we had a table right by the log fire on a cold wet day."
• "Lovely atmosphere, very homely."
• "Inside there are fresh flowers everywhere giving off an amazing aroma."

Cons:

• "Surroundings are looking slightly tired."
• "Pub a little scruffy looks like needs a good refurb."
• "Lose a star for the gents toilets which look a little dated and perhaps in need of attention."
• "Was shown to a table what was sticky and all the varnish removed looked like a used chopping board."
• "Internet photos do not reflect reality."
• "The place would definitely benefit from a good clean."
• "The car park is like a building site and lines all over the place with no common sense applied."

Family & Pet Friendliness

Pros:

• "They have a good size parking area, and an amazing play garden for the children."
• "Play area at the rear is great for small children."
• "Ace place for a stop with the kids as it has a big play area out the back all fenced off so the kids are safe good size beer garden."
• "We had a very good experience and our 3 children loved the gardens."
• "Great place to eat, dog friendly, child friendly with a huge play area in the rear garden."
• "Indoor pool table & darts and extensive outdoor enclosed play area with seating."
• "We came with our big dog and sometimes it’s difficult to accommodate him, not here - they loved him and even had a dog menu."

Cons:

• "We were offered another table without any room for the dog."
• "Very disappointed 😞. I have been coming to this pub for the last 5 years... Got home after a fab weekend and got a parking ticket for £100."
• "As much as I enjoyed the food I won't be returning there due to the lack of disabled facilities, it's a real shame."
• "However there was a big bald man that is a local and regular drinker here who had vulgar language so wouldn’t advise bringing young children."
• "The kids meals were absolutely shocking £6.50 for 3 frozen chicken strips and a handful of frozen fries."
• "PLEASE NOTE: The car park for this pub is managed by a private company and apparently you need to register your car on a touchpad inside the pub."
• "Adults food was over priced compared to the quality not bad but just not worth it was about on par with weatherspoons."

Management & Staff

Pros:

• "This pub could not have been more welcoming in tough times; they’ve really gone out of their way to make a real effort."
• "Hopefully the new management can improve, this place has lots of potential."
• "Everything was so thoughtful and intentional to be accommodating."
• "The chef came out to help me choose something, due to my dietary requirements."
• "The staff (wish I'd got their names) were superb & go the extra mile to make you feel welcome."
• "Very friendly staff giving excellent customer service."
• "the management and all the staff took it on the chin tonight and provided exceptional customer service."

Cons:

• "An hour and a half for food service when there's NO-ONE else in the place eating."
• "Felt sorry for the front of house staff but overall pretty pathetic!!"
• "Called in yesterday, while enjoying a great bank holiday. The staff were clearly unable to cope with the pub being busy."
• "Staff standing around and talking with who appeared to be the 'manager'."
• "From the little experience we had it has drastically gone Downhill with new ownership/management."
• "Service was ridiculously slow and not very friendly."
• "Our meals would take around 2-3 hours to arrive, with a group member receiving his desert before his main."