Inchcape Norwich MINI Reviews Summary

Customer Service

Pros:

• "I would recommend Coopers Mini Norwich for their fantastic customer service and I would like to say a big thank you to Lee."
• "Sophie was brilliant, compassionate and knowledgeable with all my questions, making me feel at home."
• "Everyone at MINI has been so attentive and we couldn’t be more grateful!"
• "Nothing was too much bother and is a credit to Mini Norwich."
• "Communication always fantastic - quick responses and very thorough."
• "Recently bought a new Mini from Cooper Norwich. Could not have been better looked after - very efficient, not at all pushy, just genuinely interested in getting us into the car we wanted."
• "Everyone was very professional, helpful, and friendly."

Cons:

• "Having expressed my concerns to the manager, he was unhelpful and unwilling to listen."
• "The guy that we were appointed to was miserable, moody, very unhelpful, and didn’t seem to want to help us."
• "Awful customer service. Booked in for a service a month in advance so I could get an automatic courtesy car. Arrived this morning and none available."
• "Very disappointed with my visit to Mini at the weekend."
• "Appalling customer service! I would NOT recommend anyone to use Inchcape mini."
• "Terrible customer service, during the sales process which only got worse after purchasing."
• "Received no apologies for my experiences."

Sales Experience

Pros:

• "Lee was fantastic! I have always been put off main dealerships but he has certainly restored my faith in car sales men!"
• "Had excellent knowledge of the product and kept us up to date on delivery."
• "The process yet again has been completely smooth and straightforward with easy processes and immediate attention."
• "Thomas is simply one of the best salesmen we have ever met."
• "Scott Joy was excellent and there was no pressure in selling."
• "Our sales executive George Boulter was a pleasure to deal with."
• "The sales team weren't pushy and gave me time and space to make decisions."

Cons:

• "I wanted to order the Mini Countryman hybrid, with the limited edition Untamed hybrid being first choice, however Mini are not taking orders for any hybrid Countryman's. I was disappointed."
• "Great on sales not so much on service and repairs."
• "Called on a Saturday morning to check if a Mini I wanted to view was still available... It's now Sunday evening, I've not had a call back."
• "We called in to look at a Kia Sportage for £8K and ended up with a PCP for a £17K mini clubman!!!! Olivia Steel was our sales person and she was fantastic from start to finish."
• "The buying process was average, due to the fact that a car we were interested in was in such a poor cosmetic state."
• "We didn't get as far as the showroom (spending £20k) the switchboard could not put me through to anyone as they were all busy."
• "Arrived at the showroom today as a genuine cash buyer and expressed an interest in a car outside to reception. Waited 15 minutes and no one arrived so we left."

Vehicle Delivery & Condition

Pros:

• "He made everything easy to understand and my brand new mini was available within 10 days from initial discussion."
• "Delighted with the new arrival and all of the new features which were explained in detail before and during the vehicle handover."
• "On collection, he gave a really good handover of the car and walked me through key functions very clearly."
• "The car was in exactly as good of shape as they claimed."
• "The car was returned sparkling and I could really 'feel' the difference when driving."
• "The car, by the way, is fabulous 🤩"
• "The car was immaculately presented and was only surpassed by the outstanding customer service provided by Scott Joy from Inchcape."