Inchcape Land Rover Norwich Reviews Summary

Customer Service

Pros:

• "Fabulous experience from start to finish! Rob and Beth on reception were always very welcoming and helpful."
• "Jasmine Jermy who provided excellent service. It was miles better than any previous experience."
• "Absolutely fantastic service. From first contact to after care, first class."
• "Great service from Land Rover Norwich. Sharon is exceptionally helpful and informative."
• "Made to feel extremely welcome, and valued, by all the staff we met."
• "Daniel my salesman was an absolute gem he never pressured me into anything was completely up front and honest with me."
• "She was extremely polite and regularly kept me updated with regards to the purchase of the Range Rover Velar."

Cons:

• "It would appear that JLR Norwich, and maybe even Inchcape UK too, do not care about their customers' experience."
• "Utterly frustrating. Received a sales email informing me my Range Rover MIGHT be due a service."
• "I’m very disappointed with the service in Inchcape Norwich."
• "Despite their email, they had no record of my test drive."
• "Honestly this is the worst customer service I have ever experienced."
• "Absolutely shocking service department & sales."
• "Terrible service. Walked in, admittedly unplanned so just wanted to ask for a brochure to take away with us. Your staff member handed it to us and walked off, no questions."

Facilities and Processes

Pros:

• "The new JLR facility at Norwich is very impressive and easy to use."
• "The new facilities have clearly been designed with customer service in mind, and the new processes that the facilities enable are top quality."
• "It is clear that the impressive new facilities have been matched with an equally impressive investment in improvements to customer service."
• "The whole experience from start to finish was just flawless and I cannot find a single fault, everything has far exceeded my expectations tenfold."
• "The car was presented to us so well and although it is a used vehicle we felt as though we had brought a new vehicle."
• "The vehicle was presented to us on collection in outstanding condition."
• "Best car buying experience ever. Cannot praise Darren Williamson highly enough."

Cons:

• "To have received a 'brake pads worn' notice, I seriously questioned whether the last service had been done or the 165-point check."
• "The fridge was dirty and that there were the previous owners private documents left in door compartment."
• "All fine but front windscreen inside was cleaned with dirty rag leaving stains."
• "There was a small issue with a wheel repair that hadn't been done when delivered but this was quickly resolved without any fuss."
• "I arrived for my service which was booked via Rob and I had an email confirming this. Turned out it wasn’t booked on the system."
• "Multiple issues with the vehicle including fumes in the cabin poisoning my children with multiple attempts to resolve it."
• "Spoiler recall on RRS, been in previously to have this assessed, on return (now the second day I had to take off work) was told around 2 hour job to replace so thought I'd sit and wait, 9 hours later am still sitting there."

Vehicle Quality and Reliability

Pros:

• "We would have no hesitation in purchasing another vehicle from Daniel."
• "The car looks brand new."
• "Great driving experience in the Velar, classy smooth and feels luxurious too."
• "The car was in super condition and Sam explained all the different features taking all the time I needed."
• "Car was cleaned to a very high standard like a brand new car again when I got it back."
• "Car was immaculate upon collection and drives beautifully."
• "We love our car."