Inchcape Jaguar Norwich Reviews Summary

Customer Service

Pros:

• "Wonderful, professional and courteous service from the time I delivered my car for a service to collection."
• "The service we received from both Richard & Nathan was attentive & informative as well as an enjoyable experience."
• "Lovely, friendly staff at Jaguar Norwich."
• "Really well organised. Drop off was easy, picked up on time for the quoted price."
• "All round, this dealership provides excellent service."
• "Friendly and competent, easy to arrange a test drive."
• "The sales executive was very attentive and helpful."

Cons:

• "The dealership are very hard to get a response from."
• "Have since developed problems with auto gearbox but still little support from Inchcape and they not responding to mails."
• "We were given a very junior member of staff, who seemed to lack knowledge."
• "Everything about this dealership is poor, I think I won’t come again and will take my business to Cambridge from now on."
• "Some of the worst customer service I've ever experienced. Had to call and chase information 5 times, each time I was told someone would come back to me in the next few minutes."
• "I certainly will not be returning here unless absolutely necessary!"
• "Overall a truly terrible experience from such a sought after brand, has put me off ever buying a Jaguar or Land Rover."

Vehicle Delivery & Condition

Pros:

• "The car that we wanted was in the Chester Branch, but it was brought down to Norwich and ready to view two days later."
• "The car was delivered back fully serviced and cleaned inside and out."
• "He kept in contact most days until the car was delivered to my door in Huddersfield by Andrew Mason who was a pleasure to deal with."
• "On collecting the car it had been washed, dried and interior cleaned."
• "Handover of the vehicle was incredibly smooth."
• "Plenty of time was allowed for the hand-over and we felt no pressure to get finished."
• "Picked up my super new E pace today, great great car and super service from Tom Skinner and Chris the Finance guy."

Cons:

• "made a pre arranged visit to view XF - car was quite dirty on first viewing."
• "Unfortunately when cleaning the car I did notice a few marks, used Sales car manager Blake then resolved my concerns straight away."
• "on collection 1 week later scratches were still present."
• "Service book not stamped, car returned dirty with grease marks/spots visible all over the front fender."
• "Putting aside the vehicle I purchased had faults from the moment I drove it away."
• "Issue with rear parking camera not engaging consistently when selecting reverse has not been resolved."
• "We believe there is a major electrical issue within the car which has caused lights to fail, parking senses to fail, sat nav and touch screen to go completely blank."

Sales Experience

Pros:

• "From initial phone call I was delighted by the way Richard Turner handled my enquiry from discussion to purchase."
• "I dealt with Blake Jarvis and would like to highly recommend him for his diligence, professionalism and care throughout the whole process."
• "Our assigned Sales Executive Tom Skinner was first class from start to finish professional polite and a wealth of knowledge."
• "Jasmine is the best car sales person we have ever dealt with!!"
• "Can’t thank Sam and Nathan enough for all their help."
• "Very pleased with the I Pace (love it in fact) and with the service we received in the process."
• "Blake Jarvis provided superb support and guidance in helping identify the F Pace which was right for me."

Cons:

• "One word of warning though, I can’t recommend anyone purchasing alloy wheel insurance from Incape Care!"
• "It's Inchcape Jaguar Norwich that let things down, my cars will never go back to them again."
• "Will take business elsewhere."
• "I’m very disappointed with the service in Inchcape Norwich."
• "Every time it goes to Inchcape Jaguar Norwich there are issues."
• "Very poor dealership for a prestigious brand."
• "I will certainly never use this garage again, or recommend it to anyone!"

Additional Services

Pros:

• "Proper service. It feels like a family business and one has been your friend for years."
• "Recently purchased a Range Rover Velar from this dealership. Have too say service and helpfulness was first class."
• "First class service provided by the team at Inchcape Jaguar in Norwich."
• "Having dealt with Mercedes for the past 20 + years i can honestly say that it was well worth the 360 mile trip to Norwich."
• "All of the staff here set the standard to which all dealers should aspire."
• "Thank you both for all your help. I could not fault the service I received."
• "Received the kind of attention you should get from a premium car sales company."

Cons:

• "I asked for a courtesy vehicle but that also I didn’t get throughout the time period."
• "You are made to feel like a real inconvenience whereas the real inconvenience comes from buying a faulty vehicle you need to keep taking in to be repaired."
• "Pity about the £150 charge to investigate any concerns beyond the standard service!"
• "Sadly I will never take my car to Kings Lynn service again."
• "Likely to start taking it to another branch based off this visit."
• "Attention to detail is not Inchcape Norwich's strong suit."
• "Jaguar has had a problem with the smell of petrol entering the cabin for a while."